Martin Baniaga
Maryville,TN
Summary
Quality focused Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar General Store
Knoxville, TN
03.2023 - 05.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
Pick Operator
Amazon Fulfillment Center
Tracy, CA
10.2019 - 01.2020
- Utilized scanning equipment for picking, packing and shipping orders.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Assisted with loading and unloading items from delivery vehicles using appropriate lifting techniques.
Lead Production Associate
Tesla
Fremont
06.2017 - 10.2019
- Monitored production line to ensure quality and efficiency standards were met.
- Identified and resolved issues with equipment, supplies, or personnel.
- Supervised team members to ensure safety protocols were followed.
- Maintained a clean and organized work environment.
- Implemented cost-saving measures that improved overall productivity and profitability.
- Analyzed data from previous shifts to identify areas for improvement.
- Collaborated with other departments on workflow processes and scheduling changes.
- Provided feedback on performance reviews for direct reports.
Assistant Manager
Acceptance Now
Stockton, CA
07.2016 - 06.2017
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Office Manager
Gk7Inc
Stockton, CA
01.2013 - 07.2016
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
GED -
Stockton School For Adults
StocktonSkills
- Retail Sales Techniques
- Risk Management
- Payroll Management
- Employee Training
- Retail Inventory Management
- Store operations oversight
- Supply Ordering
- Team Development
- Customer Service Management
References
References available upon request.
Timeline
Store Manager
Dollar General Store
03.2023 - 05.2024
Pick Operator
Amazon Fulfillment Center
10.2019 - 01.2020
Lead Production Associate
Tesla
06.2017 - 10.2019
Assistant Manager
Acceptance Now
07.2016 - 06.2017
Office Manager
Gk7Inc
01.2013 - 07.2016
GED -
Stockton School For Adults