Martin Benitez
Paramount,CA
Summary
Focused, versatile professional who offers a comprehensive background in supporting the U.S. Military in roles increasing responsibility from February 2, 2015 to August 1, 2020. Then as an IT Specialist for the Department of Defense from March 1, 2021 to present. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
Department of Defense
Santa Ana, CA
03.2021 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Conduct vulnerability assessments and remediation of all ITS. Remediate vulnerabilities identified in local or enterprise scans and as directed by the Information Assurance Manager, Marine Corps Recruiting Command (MCRC) G-6.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Manage, maintain, and enforce the physical and logical security of ITS by ensuring that at least 95% of administrative responsible systems, such as Active Directory and SAARs, are logically controlled and maintained. 5. Conduct annual assessments of all Recruiting Substations and Permanent Contact Stations to ensure SAAR compliance is maintained.
Administrative Specialist
U.S. Marine Corps
Camp Pendleton , CA
02.2015 - 08.2020
- Worked well independently and team to solve problems.
- Served as friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in timely, efficient manner.
- Communicated effectively using variety of communication platforms.
- Maintained clean and organized working environment to enhance productivity.
- Responded to problems with excellent troubleshooting abilities.
- Provided technical guidance on administrative matters to other Marines.
- Managed and maintained files and directives.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Information Systems Coordinator
U.S. Marine Corps
Santa Ana, CA
06.2019 - 07.2020
- Report known or suspected violations of Information Technology and Telecommunications (ITT) related policies and procedures.
- Supported command to ensure incident handling, from loss of Personal Identifiable information, to missing/lost/stolen procedures are in place for immediate action and reporting.
- Managed systems, accounts, and services while supporting end users and maintaining systems at their highest state of readiness.
- Supported MCRC enterprise projects.
- Adhere to, or develop POAMs IAW District S6 guidance ensuring conformance to policies and procedures.
- Provided personnel assigned within Area of Responsibility (AOR) timely and effective customer service and support.
- Provide remote assistance to peers or other locations as deemed necessary by Recruiting Station Executive Officer.
- Maximized availability to customers within AOR during normal working hours, special events, and after normal business hours (as required) to meet mission requirements, ensuring time cards are accurately annotated and submitted before bi -weekly deadline.
- Conducted site visits to remote offices within AOR ensuring time and efforts are maximized.
- Knowledge of Remedy, Active Directory (AD), Adobe Reader/Acrobat, Internet
Explorer, Java, Microsoft Office Suite, and other software. - Respond to customer reported service outages to mitigate impact to customers
- Proper inventory, accounting, and disposal of desktops, laptops, hard drives
- Proper inventory, accounting, and disposal of desktops, laptops, hard drives
- Conduct end user training on newly instituted programs, local or enterprise fielded initiatives. Ensure, at a minimum, Command Staff and Recruiter Instructors are briefed quarterly on current and future processes, procedures, and technologies.
- Manage, maintain, and audit server shares, Active Directory, Share Point and Wireless device use and misuse, via Verizon web based accounting system.
- Maintain accurate and timely accountability of all assigned Information and Telecommunications Systems (ITS).
- Provide personnel assigned within your AOR timely and effective customer service and support 95% of the time, ensuring 98% submission of major tasks (completed and pending) are entered into Remedy. Provide remote assistance to peers in supporting the Recruiting Station mission. Provide onsite support outside AOR as deemed necessary by the Recruiting Station Executive Officer as work completed.
Education
High School Diploma -
Paramount High School
Paramount, CA5 2013
Skills
- Efficient in Microsoft Excel, Word, Power Point, Publisher, and Outlook
- Creating a supportive working relationship
- Document management
- Filing and data archiving
- Administrative support
- Active Directory
- Reimaging of computers (Windows 10), running software and policy updates via
an automated system - SharePoint
- Security Solutions
- Data Analysis
- Providing assistance and support
- Video conference preparation
- Spreadsheet management
- Customer relations and communications
- Testing and replacement of hard drives, memory, power supplies,
motherboards, smart card readers, and other hardware and peripherals
Certification
Comptia Security +
Cyber and Network Defense Certificate
Advanced Software Developer Certificate
Languages
English
Professional
Spanish
Professional
Timeline
IT Specialist
Department of Defense
03.2021 - Current
Information Systems Coordinator
U.S. Marine Corps
06.2019 - 07.2020
Administrative Specialist
U.S. Marine Corps
02.2015 - 08.2020
High School Diploma -
Paramount High School