Martin Blevins
Trenton,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
Parts Specialist/Service Writer
Covenant Transport
10.2012 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Orchestrated efficient service schedules to meet need of 50+ customers per day in fast-paced fleet team environment.
Auto Parts Specialist
Advance Auto Parts
08.2011 - 12.2013
- Tracked parts use and charged items to customer accounts for billing.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Assisted customers with troubleshooting issues, offering expert guidance on proper installation techniques for various auto parts.
- Provided technical expertise to customers seeking customized solutions for their vehicles, resulting in increased customer satisfaction ratings.
- Increased customer satisfaction by providing accurate and timely information on auto parts compatibility and specifications.
- Served customers in-store and by telephone to answer questions and place orders.
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
Shipping and Receiving Clerk
McKee Foods
01.1993 - 09.2012
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
Education
High School Diploma -
Northwest Georgia High School
Trenton, GA05.1983
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
Timeline
Parts Specialist/Service Writer
Covenant Transport
10.2012 - Current
Auto Parts Specialist
Advance Auto Parts
08.2011 - 12.2013
Shipping and Receiving Clerk
McKee Foods
01.1993 - 09.2012
High School Diploma -
Northwest Georgia High School
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