Martin Boalch
Cincinnati,OH
Summary
Operations-focused professional with experience managing staff, inventory, cash handling, and daily service flow. Skilled in customer service, problem solving, and training team members to support smooth business operations. Recognized for organization, compliance, and consistent follow-through.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Family Caregiver
N/A
Cincinnati, Ohio
06.2011 - 04.2025
- Supported daily personal care in private family homes.
- Assisted with bathing, dressing, and mobility support for loved ones.
- Offered emotional support and companionship to foster well-being during home care routines.
- Managed medication schedules and provided timely prescription reminders to ensure adherence to health plans.
- Prepared meals and tracked dietary needs for household members.
- Coordinated medical appointments and arranged transportation to enhance access to healthcare services.
- Reported observed health changes to family and healthcare providers for timely interventions. and reported concerns to family and providers.
Owner/Operator Specialist
Rock Harbor Pizza
Key Largo, Florida
03.2009 - 09.2010
- Managed daily business operations, including staff, sales, inventory, and accounting.
- Developed marketing strategies to boost revenue and improve brand visibility.
- Set pricing structures based on market analytics and emerging trends.
- Monitored food inventory, ordered supplies, and rotated stock to maintain freshness and availability.
- Prepared dough, sauces, and toppings to support consistent pizza and kitchen production.
- Supported daily pizza shop operations at Rock Harbor Pizza, including staff schedules and service flow.
- Trained team members on food safety, cleaning, and customer service standards.
- Handled customer orders, special requests, and issue resolution in fast-paced service.
- Coordinated teamwork between front counter staff and kitchen to enhance service efficiency. and kitchen teamwork to support smooth daily operations.
- Managed cash handling, register balancing, and end-of-day closing tasks.
- Built long-term customer relationships through strong service, engagement, and quick issue resolution.
- Supported hiring process for new employees from recruiting through onboarding training.
- Followed local laws, regulations, policies, and procedures related to business operations.
Owner Operator Specialist
Arrow Termite Control
Tavernier, Florida
10.1998 - 06.2010
- Assisted with pre- and post-trip vehicle checks and completed minor repairs to keep truck in reliable condition.
- Drove safely by following road rules, using caution in unfamiliar areas, and keeping firm control of vehicle.
- Followed driving laws and safety procedures while maintaining strong safe driving record.
- Performed termite inspections for residential and commercial properties.
- Recorded inspection results and treatment notes to keep accurate Arrow Termite Control files.
- Explained termite risks and service options to customers to support informed decisions.
- Completed training sessions to strengthen compliance knowledge.
- Provided technical support to customers while resolving complex issues.
- Prepared training materials for new hires on company procedures and policies.
- Applied termite treatments using approved products and safety procedures.
- Managed daily business operations, including staff, sales, inventory, and accounting.
- Built long-term customer relationships through strong service, engagement, and quick issue resolution.
- Followed local laws, regulations, policies, and procedures for business operations.
- Negotiated client contracts for products or services provided by company.
- Maintained vendor and supplier relationships to secure favorable terms on materials and services.
- Set pricing structures based on market analytics and emerging trends.
- Supported hiring process for new employees, from recruiting through onboarding and training.
- Created marketing strategies to drive revenue and expand brand visibility.
- Observed safety protocols and driving laws to support road and personnel safety.
- Completed regular staff performance reviews to support efficiency and productivity goals.
- Checked truck for defects and safe operating condition before, during, and after trips.
Education
Some College (No Degree) -
Florida Keys Community College
Tavernier, FLSkills
- Personal care assistance
- Mobility support
- Medication management
- Health monitoring
- Meal planning and preparation
- Appointment coordination
- Home care services
- Sales leadership
- Business management
- Marketing strategies
- Sales management
- Financial planning
- Client service
- Operations management
- Employee scheduling
- Staff hiring and training
- Store layout design
- Social media marketing
- Security systems management
- Seasonal promotions strategy
- Customer service expertise
- Inventory control and cash handling
- Point of sale operations
- Cash handling
- Business operations
- Problem solving
- Supply ordering
- Regulatory compliance
- Record keeping
- Attention to detail
- Inventory control
- Customer service
- Attention to detail
- CDL driving
- Route planning
- Vehicle maintenance
- Delivery scheduling
- Emergency response
- Hazardous materials handling
Certification
- Pest control operator
- CDL Drivers License
- CPR and first Aid training
- Fire Fighter Training Volunteer
Timeline
Family Caregiver
N/A
06.2011 - 04.2025
Owner/Operator Specialist
Rock Harbor Pizza
03.2009 - 09.2010
Owner Operator Specialist
Arrow Termite Control
10.1998 - 06.2010
Some College (No Degree) -
Florida Keys Community College