MARTIN BROOKS

Relationship manager for our agency partners, regional underwriting team and corporate departments.

Production underwriter role for Middle Market risks, territory grew 63% in 2024.

Marketing and support of Small Business, territory grew 38% in 2024.

Strengthen my underwriting experience and knowledge, collaborating with technical underwriting partners, renewal team and risk management partners.

I held a number of roles during my 16 years at State Auto:

• Account Executive - developed relationships with agency partners supporting middle market business. New business production grew over 200% with serviced agencies
• Senior Underwriter - risk analysis, coverage review and pricing of both new and renewal business.
• Account Executive - fee for service workers' compensation product, excelled as client liaison with Sales, Operations and Finance teams.
• Director of Risk Engineering - coaching and mentoriing of field Loss Control team. Built relationships and implemented strategies to identify business partners needs, timely utilization of resources and building collaborative partnerships.
• Agency Claim Consultant/Account Manager - developed relationships with agency partners, sales, underwriting to improve profittably, service and retention. Coaching and mentoring of claim leadership and staff to ensure efficient service to agency partners and policyholders. Increased account retention over 25% in 2013-2016.
• Workers Compensation Claim Manager - leadership role overseeing claim handling team. Successfully implemented a specialized claim handling model and desk behaviors by establishing key performance indicators.

Served as a claim consultant to senior management and reinsurance team. Analyzed reinsurance contractors, evaluating claims and providing strategic recommendations to support corporate goals.

Developed and implemented claim audit process that identified areas of overpayment, incorrectly ceded losses resulting is substantial loss and expense dollars.

Developed and coached team of 9-12 workers' compensation claim adjusters. Refined existing claim handling process, practices and philosphies.

Provided leadership and direction for a team of 15+ members responsible for all support activities for a Claim Department of over 60 employees.

Experienced gained in coaching, mentoring, goal setting and budgeting.

Directed subrogation, salvage and recovery opportunites for multi-line casualty areas, increase recoveries by 20% in first year.

Began career as a Claims Trainee, completing comprehensive, 12 month multi-linne program in under 10 months.

Developed a passion for service, tailoring service programs to national accounts in construction, manufacturing and trucking segments.

Specialized training and experience in fraud and special investigations.