Summary
Overview
Work History
Education
Skills
Timeline
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Martin Brown

Portland,TN

Summary

Dynamic Parts Associate at Subaru of Gallatin with proven problem-solving skills and expertise in parts identification. Enhanced inventory management, resulting in improved customer satisfaction and reduced discrepancies. A collaborative team player committed to workplace safety and operational efficiency, consistently exceeding performance metrics through effective communication and strategic order fulfillment.

Overview

15
15
years of professional experience

Work History

Parts Associate

Subaru of Gallatin
07.2022 - Current
  • Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
  • Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Adhered to company guidelines for performance and compliance.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Resolved customer complaints professionally, resulting in increased loyalty among previously dissatisfied clients.
  • Managed special-order requests from customers effectively coordinating with suppliers to ensure timely fulfillment of orders.
  • Increased overall customer satisfaction by providing knowledgeable assistance on part selection and troubleshooting issues.
  • Developed expertise in various automotive systems, becoming a trusted resource for colleagues seeking advice on specific parts or repairs.
  • Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.
  • Maintained a clean, organized workspace to enhance productivity and facilitate easy access to required parts.
  • Identified opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.
  • Contributed to company growth by actively seeking new business opportunities through client referrals and targeted outreach efforts.
  • Reduced costs by identifying alternative suppliers offering quality parts at competitive prices.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Handled all customer service issues quickly to maintain high satisfaction levels.

Order Picker

Gap
02.2019 - 06.2022
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.

Landscaper

Volunteer Lawncare
04.2010 - 12.2018
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.

Education

Computer And Information Systems

Volunteer State Community College
Gallatin, TN

GED -

Portland High School
Portland, TN
04.1990

Skills

  • Problem-solving skills
  • Workplace safety
  • Team collaboration
  • Shipping and receiving
  • Clean driving record
  • Vehicle operations
  • Returns processing
  • Proficient in software
  • Parts identification
  • Ordering parts
  • Customer service
  • Improving customer satisfaction
  • Forklift operation

Timeline

Parts Associate

Subaru of Gallatin
07.2022 - Current

Order Picker

Gap
02.2019 - 06.2022

Landscaper

Volunteer Lawncare
04.2010 - 12.2018

Computer And Information Systems

Volunteer State Community College

GED -

Portland High School

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Martin Brown