RDA/TREATMENT COORDINATOR
- Patient Scheduling, Payment Processing, HIPAA Compliance, Treatment Room Setup, Medical Record-keeping, Cleaning and Sterilizing, Problem-Solving, Equipment Troubleshooting and Maintenance Supply Ordering, CPR Certified, Conducted financial consultations with patient and set up payment plans
- Coordinated payment with insurance companies and discussed dental benefits with patients
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues
- Held interviews with patients to hear concerns, gather health history and understand objectives
- Assisted dentist in helping patients determine optimal treatment options
- Functioned as team leader and organized all treatment and placement activities
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions
- Completed insurance verifications and claim forms for patient intake and processing
- Communicated with patients to ensure quality of care and develop care plans
- Established strong work network by building professional relationships with physicians and fellow physicians employees
- Identified potential problems and patient care trends
- Gathered medical information, dental health history and vitals from patients
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office
- Laid out dental instruments and equipment before procedures
- Supported dentist chair-side with root canal and extraction procedures
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures
- Educated patients on treatment procedures and post-procedure home care
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
- Maintained master calendar and scheduled new appointments based on provider availability
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Greeted visitors to provide information and direct to appropriate personnel
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Explained policies and procedures to visitors
- Completed basic bookkeeping and document filing
- Coordinated pick-up and delivery of express mail services
- Maintained business office inventory and equipment by checking stock for needed supplies
- Transmitted information or documents to customers through email, mailings or facsimile machine.
