Martin Call
Magna,Utah
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Arby's
11.2022 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager of Operations
Dominos Pizza Inc.
07.2016 - 09.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Rock Springs Highscool
Wyoming05.1995
Skills
- Risk Mitigation
- Management Training
- Leadership
- Project Management
- Profit and Loss Accountability
- Staff Management
- Performance Analysis
- Troubleshooting Expertise
- Strategic Planning
- Coaching and Mentoring
- Safety Protocols
- Training and Development
- Employee Scheduling
- Staff Motivation
- Time Management
- Communication Skills
- Labor Cost Controls
- Problem Resolution
- Team Training
Certification
- Licensed Servesafe/exp 2026
Timeline
General Manager
Arby's
11.2022 - 06.2023
Manager of Operations
Dominos Pizza Inc.
07.2016 - 09.2022
High School Diploma -
Rock Springs Highscool