Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Activities
Generic

Martin Capasse

Ephrata,PA

Summary

Dynamic Route Service Technician with proven expertise at Ecoshield Pest Solutions in pest control planning and customer education. Recognized for enhancing technician training programs and improving customer satisfaction. Skilled in EPA compliance and record keeping, with a strong focus on sanitation assessment and process improvement to effectively manage pest infestations.

Professional pest control specialist equipped to handle wide range of pest management challenges. Background includes thorough inspections, preventive measures, and safe application of pest control solutions. Known for strong collaboration with team members and adaptability to changing environments. Competent in customer service and problem-solving, ensuring high standards and reliable results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Route Service Technician

Ecoshield Pest Solutions
02.2024 - Current
  • Identified areas that may be conducive to pests or harboring conditions.
  • Developed and implemented pest control plans for residential, commercial, and industrial customers.
  • Monitored traps for rodent activity and removed trapped rodents from customer premises.
  • Conducted regular follow-up visits to monitor the effectiveness of treatment programs.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Controlled infestations of seasonal and common household pests, applying EPA-compliant treatments.
  • Educated customers on prevention strategies and pest behaviors to reduce infestations.
  • Assisted in implementing foundations for a training program that, when implemented, ensured that technicians were trained to a higher standard and held accountable for ensuring customer satisfaction. This plan was eventually adopted by the entire region.
  • Maintained accurate customer records and optimized scheduling to meet client needs.

Route Pest Technician

Western Pest Services, Commercial Services Division
01.2021 - 12.2023
  • Performed initial pest inspections and identified potential infestations.
  • Identified areas that may be conducive to pests or harboring conditions.
  • Checked stored product areas for signs of insect activity or contamination.
  • Developed and implemented pest control plans for residential, commercial, and industrial customers.
  • Monitored traps for rodent activity and removed trapped rodents from customer premises.
  • Conducted regular follow-up visits to monitor the effectiveness of treatment programs.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
  • Assisted in training new technicians on proper application procedures for various types of pesticides.

Parts Specialist

Pengate
06.2019 - 09.2021
  • Provided customers with technical advice regarding parts information and availability.
  • Maintained accurate records of all inventory transactions in the computer system.
  • Managed vendor relationships by ensuring that orders were filled accurately and on time.
  • Performed regular audits of warehouse shelves to verify proper stocking levels.
  • Collaborated with management team members on special projects related to improving processes within the department.
  • Created purchase orders for new parts when needed by vendors or suppliers.
  • Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
  • Assisted customers with product selection based on their needs.

Recruiter

Schaperassociates
04.2018 - 06.2019
  • Researched emerging trends in recruitment technology and techniques.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Maintained Applicant Tracking System records of all applicants.

Education

BBA - Business Administration W/focus in Human Resources

Trident University International
05.2017

High School Diploma - undefined

Alamogordo High School
05.1999

Skills

  • Pest identification
  • Pest control planning
  • Sanitation assessment
  • EPA compliance
  • Customer education
  • Record keeping
  • Team training
  • Process improvement
  • Customer service
  • Scheduling flexibility
  • Attention to detail
  • Safety procedures

Accomplishments

  • Employee of the Month, EcoShield, 2024-03-01
  • Western Pest Service Coach, Western Pest Services

Certification

Licenced Applicator #615595 (categories 00,11,12 & 15)

Languages

Spanish

Interests

  • Youth Development Programs
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Homelessness Outreach
  • Martial Arts
  • Mindfulness Practices
  • Animal Care
  • Strategy Games
  • Reading

Timeline

Route Service Technician

Ecoshield Pest Solutions
02.2024 - Current

Route Pest Technician

Western Pest Services, Commercial Services Division
01.2021 - 12.2023

Parts Specialist

Pengate
06.2019 - 09.2021

Recruiter

Schaperassociates
04.2018 - 06.2019

High School Diploma - undefined

Alamogordo High School

BBA - Business Administration W/focus in Human Resources

Trident University International

Activities

  • Involved with CityGate, a local organization that assists the homeless in the New Holland, Ephrata, Lititz area with free food and coffee at least once a quarter.
  • Youth Leader at my local church

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