Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Martin Cervantes-Marty

Austin

Summary

Professional restaurant manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experiences. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

FOH Manager

Trattoria Lisina
04.2024 - 04.2025
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift server meetings updating on changes in menus, areas of focus, and daily goals for improvement .
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers and their preferences.
  • Handled invoices, inventory control, and assisted in labor management.
  • Enhanced team morale and performance through regular feedback meetings, recognition of achievements, and professional development opportunities.

FOH Manager

Mandola's Italian Kitchen
05.2022 - 04.2024
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Assisted with overseeing staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
  • Assisted in the opening of the Odessa location in Florida in 2023.

Line Cook

Mandola's Italian Kitchen
06.2019 - 05.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Assisted Kitchen Manager with in-house and off-site catering prep and executions.
  • Supported Kitchen Manager during high-volume periods by efficiently executing complex tasks with precision under pressure.

Prep Cook

Cypress Bend Cafe, University of Texas
09.2018 - 05.2019
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.

Education

BBA - Business Management

Huston-Tillotson University
Austin, TX
05-2022

Associates of Applied Science in Culinary Arts -

Auguste Escoffier School of Culinary Arts
Austin, TX
12-2019

Skills

  • Scheduling staff
  • Floor management
  • Complaint handling
  • Guest relations
  • Reservation handling
  • Experience with Aloha POS system
  • Experience with OpenTable/ResyOS booking platforms
  • Training and mentoring
  • Excel, Word, and PowerPoint usage
  • Leadership with effective communication

Certification

  • Texas Food Manager, Learn2Serve, Exp. 01/26/2029
  • TABC Seller Training, TABC, Exp. 03/02/2027
  • W-SET Level 2 in Wines, WSET, Expected 07/08/2025

Languages

Spanish
Native or Bilingual

Timeline

FOH Manager

Trattoria Lisina
04.2024 - 04.2025

FOH Manager

Mandola's Italian Kitchen
05.2022 - 04.2024

Line Cook

Mandola's Italian Kitchen
06.2019 - 05.2022

Prep Cook

Cypress Bend Cafe, University of Texas
09.2018 - 05.2019

BBA - Business Management

Huston-Tillotson University

Associates of Applied Science in Culinary Arts -

Auguste Escoffier School of Culinary Arts

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Martin Cervantes-Marty