Summary
Overview
Work History
Education
Skills
Affiliations
Certification
OTHER INFORMATION
Awards
Timeline
Generic

Martin Charles Bateman

Reynoldsburg,OH

Summary

Professional program analyst who excels in delivering actionable insights and driving process improvements. Known for collaborative teamwork and achieving impactful results in dynamic environments. Expertise in data analysis, problem-solving, and program evaluation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Management and Program Analyst

Defense Supply Center Columbus
11.2016 - Current
  • Responsible for communicating to the QM Leadership/team members, Monthly QM Directorate Supply Chain Briefings; Net Effectiveness Reporting (i.e., OCONUS Working Group). Engaged with reporting Dashboard data (WRR- Weekly Readiness Review). Responsible for communicating through written communication and discussions with customers. I coordinated with appropriate groups/offices/directorates to obtain data and information; which included, conducting fact findings research and analyzes information. All reports critical to maintaining mission readiness.
  • Manage weekly/monthly reports pertaining to Backorder analysis reporting, & Shipyard data analysis for Directorate/Command level briefings. Specifically, Monthly Backorder Command Report; Shipyard Support Charts; and, Monthly Forward Stocking analysis to include, "Net Effectiveness". With regards to the Supply Chain B/O Briefs, timeliness is critical. The Supply Chain points of contact are needing the data requests within a two week period to effectively research/compile data for pending briefings. Since the last review period for DPMAP, this tasking alone has grown to include, two (2) additional Supply Chain partners (LAND_FL & Maritime_FM). There are, four (4) Supply Chain participants each reporting on anywhere from 10-15 Backordered NSNs. I solicit, research, then distribute the NSNs to our agency partners. Regularly, I meet their timeframes for submittals, as well as, manage the Directorate personnel to comply with timely reporting in support of the briefs.
  • Continuing taskers in support of the Directorate/Warfighter [i.e., Backorder Review Analysis, Monthly Shipyard (PBA) Report using Shipyard Tracker Report, Pacific Fleet AVAIL/Readiness Report, Maritime Customer Operations (QM) Directorate website development/mgmt, the FMS/Industrial Weekly Readiness Review (WRR), and Analytic support to our Naval Shipyards]. The GPC role affords me the opportunity to work with laws, regulations, policies and procedures applicable to supply and inventory management.
  • Provides training to team on adhoc topics as requested. Monthly Associate Performance Reviews for designated team (Workflow Quality Reviews, CRM Service Ticket Quality Reviews, PAR Reviews, IPG1/High Priority Overaged Backorder Reviews, Monthly Backorder/ Platform/CCIR briefing reviews. Maintain Forward Stocking Project File (ID NINs no SOH; push for procurement actions on those NIINs), ID/monitor/submit STO requests. Monitor movement of NIIN(s) population supporting weapon systems MCMs-BMDs-PCs at multiple depots forward. Performs customer support operations specified in the PD of record, as applicable, such as DAWIA requirements tracking, monthly L&M backorder review analysis, ad hoc data analysis, playbook SOP updates, Top 10 Playbook NIIN tracking, etc. Research and analyzes reports which identify information that is relevant to the planning process across many products. Evaluating the effectiveness of current tools, policies, and processes in order to recommend improvements. Actively assists in identifying and promoting analytical, operational or strategic CRM functional requirements. Ensures directorate is best positioned to meet customer and internal business needs. Maintains awareness of org's business plans to ensure they continually mesh and integrate with functional and overall CRM program approaches and requirements.
  • 40 hours per week
  • Dennis Copp
  • Division Chief
  • 614-693-6742

Customer Relationship Specialist - Supervisor

Defense Supply Center Columbus
11.2015 - 11.2016
  • As a Customer Relationship Specialist - Supervisor of a Customer Relationship Management (CRM) Cell within the Customer Operations Directorate (QMAC), I managed daily operations in a fast paced, ever changing work environment, providing clear direction and guidance to subordinates. Ensuring the overall success of the customer relationship. I represented the Directorate as a customer advocate and a liaison with DLA personnel in solving or coordinating the resolution of customer support problems, developing customer service improvements and associated implementing guidance, and creating demand plans to forecast anticipated customer requirements. CRM Cell and Support Team personnel served as primary contact points for specific customer activities to interact with customers and coordinate with internal DLA teams concerning the processing of orders, resolving customer and order related issues, providing customers with general information regarding DLA products and services, resolving customer complaints, expediting emergency orders, maintaining customer data, and, as applicable, forecasting future demand requirements through extensive data gathering and the application of statistical processes.
  • As supervisor of the CRM Cell, I oversaw initiatives with a positive impact on increasing the volume of business and growing the customer base and developed plans to roll-out improvements and innovative logistics solutions. My team addressed all customer service matters, keeping abreast of armed service peace and wartime programs, resolving collaborative and non-collaborative demand issues with customers, analyzing influences on demand plans, and evaluating Key Performance Indicators (KPIs) and other performance measures relative to customer goals and objectives. I reviewed and approved recommendations from team members regarding the development and implementation of new or substantially revised marketing strategies and initiatives to enhance customer satisfaction, productivity, customer value added service, and overall supply chain management. Synthesizes analysis and input from team members; collaborated with Customer Account Managers and Customer Support Representatives on recommendations for the development of customer Service Level Agreements (SLAs) and Performance Based Agreements (PBAs) and coordinated with Process Management on revised BSM processes, procedures, policies, and system capabilities. Also, as supervisor of the CRM Cell, I reviewed and approved plans to roll out additional initiatives/innovative logistics solutions in accordance with DLA strategic Customer Relationship Management (CRM) policy and guidance. To ensure the development of demand profiles for all customers which contain all contract/contract administration needs, customer forecasts, and consumer ordering patterns. Coordinated and communicated as needed with CRM activities and staff located at DLA Headquarters and customer sites. Collaborated with supervisors from the Supplier Operations organizations, in particular Integrated Supplier Teams (ISTs) and Supplier Support Divisions, to ensure adequate support is available to resolve customer discrepancies, emergency requests, and other support actions and to ensure customer requirements for goods and services (e.g. readiness planning and execution, new requirements for complex kits) are addressed by the supplier facing teams. An element of managerial or human resource management is critical in the support of the internal customer- my team. Human Resource Management (HRM) tools/skills were needed/used to write awards, staff reviews, also disciplinary measures. I managed in accordance with/and advised on proposed reorganizations and/or realignment of functions and staffing level changes. My experience with managing human resources and applying staffing rules and regulations were instrumental in my supervisory role. Audit Readiness guidelines, ensuring inventory reconciliations were done timely and accurately. Enrolled in the ELDP (Executive Level Development Program) Level 3 Supervisory program. This is a two-year program designed to equip new managers with the tools/skillset to effectively manage their teams towards successful and rewarding careers. Serving as primary contact for specific customer activities concerning a wide range of inquiries such as order processing, problem resolution, product information, resolving customer complaints, expediting emergency orders, maintaining customer data gathering, and the application of statistical processes.
  • 40 hours per week
  • Chad Shevlin
  • Branch Chief
  • 614-692-8684

Education

MBA - Project Management

Keller Graduate School of Management

Masters of Project Management - Project Management

Keller Graduate School of Management

Bachelors of Science - Technical Management

DeVry University

Mechanical Engineering - undefined

The Ohio State University

Associates of Science - Mechanical Engineering Technology, Mathematics

Columbus State Community College

High School Graduate - undefined

East Technical High School
01.1978

Skills

  • Hardware: Operating Systems (NT, WIN2000, XP, UNIX, LINUX)
  • Programming Languages: ACCESS, ASSIST, AML, AVENUE, AUTOLISP, VISUAL BASIC, VBSCRIPT, SQL, XML, FORTRAN, BASIC, PL/1, & PCL
  • PC Software: Dbase III, Microsoft Office products, Geographical Information Systems (GIS), Crystal Reports, Visio, & Computer Aided Design (CAD)

Affiliations

  • National Management Association
  • Project Management Institute
  • Usher Corps, World Harvest Church, Columbus, Ohio
  • Kappa Alpha Psi Fraternity
  • Toast Masters
  • National Honor Society - East Technical High School, Cleveland, Ohio

Certification

  • Project Management Certification, City of Columbus, Ohio.
  • Life Cycle Logistics Level 1 certification, the DLA, Columbus, Ohio
  • Life Cycle Logistics Level 2 certification, the DLA, Columbus, Ohio
  • Life Cycle Logistics Level 3 certification, the DLA, Columbus, Ohio

OTHER INFORMATION

  • Are you a U.S. Citizen? (YES)
  • Have you registered for Selective Service? (YES)

Awards

On The Spot Award, 2025-06, Commanders Coin Awarded, 2025-04, Commanders Coin Awarded, 2006-11

Timeline

Management and Program Analyst

Defense Supply Center Columbus
11.2016 - Current

Customer Relationship Specialist - Supervisor

Defense Supply Center Columbus
11.2015 - 11.2016

Masters of Project Management - Project Management

Keller Graduate School of Management

Bachelors of Science - Technical Management

DeVry University

Mechanical Engineering - undefined

The Ohio State University

Associates of Science - Mechanical Engineering Technology, Mathematics

Columbus State Community College

High School Graduate - undefined

East Technical High School

MBA - Project Management

Keller Graduate School of Management

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