Martin Chavez Murguia
Fairfield,CA
Summary
Dynamic and dependable professional with a proven track record at Walmart, excelling in customer service and teamwork. Recognized for enhancing guest experiences through effective problem-solving and a friendly demeanor. Adaptable and skilled in managing high-pressure situations, ensuring operational efficiency and fostering positive relationships in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Walmart
May Shereen Kato
06.2023 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Host
Otillia Berumen
10.2022 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
High School Diploma - General Studies
Sem Yeto High School
205 E Atlantic Ave Suite C Fairfield, CA 94533 Un10.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
Timeline
Walmart
May Shereen Kato
06.2023 - 06.2025
Host
Otillia Berumen
10.2022 - 06.2024
High School Diploma - General Studies
Sem Yeto High School
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