Martin Cruells
Marietta,OH
Summary
Versatile and Self driven Bar/Restaurant Manager with 17 years of experience adept at overcoming challenges and streamlining operations. Hardworking and resourceful, ready to take on new challenges with role in Food Service Industry.
Overview
12
12
years of professional experience
Work History
Restaurant/Bar Manager
740 social
09.2019 - 09.2023
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Increased sales 6% annually by creating and implementing marketing plans, menus, specials and promotions.
- Reduced inventory costs 12% by evaluating and streamlining vendor selection process.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Decreased labor costs 5% by analyzing team members' strengths versus customer flow.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
Marketing Manager
MZOE7
01.2015 - 09.2019
Bar/Restaurant Manager
BR Guest Hospitality
01.2012 - 11.2014
Education
Dreamweaver - Web Design -
American Graphics Institute
San Francisco, CAMarketing/Advertising -
Palermo University
Buenos Aires, Argentina03.2014
Skills
- Sanitation Standards
- Ordering Supplies
- Cost Control
- Bar Layout Design
- Customer Relationship Building
- Guest Interaction
- Inventory Management
- Labor cost control
- Problem-Solving
Timeline
Restaurant/Bar Manager
740 social
09.2019 - 09.2023
Marketing Manager
MZOE7
01.2015 - 09.2019
Bar/Restaurant Manager
BR Guest Hospitality
01.2012 - 11.2014
Dreamweaver - Web Design -
American Graphics Institute
Marketing/Advertising -
Palermo University