Martin davila
Las vegas,NV
Summary
Dynamic professional with extensive experience at Excalibur Hotel & Casino, excelling in customer service and teamwork. Proven ability to resolve complex issues and enhance service delivery.
Knowledgeable Guest Service experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Highly communicative professional with more than 28 years of expertise as customer service for high-end hotel . Team player provides exceptional guest service. Background in industry positions at hotel resorts where client satisfaction is of utmost importance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Baggage Handler
Excalibur Hotel & Casino
07.2005 - Current
- Assisted customers with luggage issues such as storage and loading while maintaining calm and personable demeanor.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver luggage throughout the hotel.
- Loaded and unloaded luggage onto luggage cart from taxi,limos, valet, tour groups for our esteemed guest.
- Operated luggage cart while observing standard safety procedures.
- Helped train new employees in safe practices and procedures.
- Assisted in receiving, and distribution of luggage for our guest to rooms.
Advanced Show Ticket Reservations
Excalibur Hotel and Casino
03.2000 - 07.2005
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
Show Ticket Agent
Excalibur Hotel & Casino
11.1997 - 03.2000
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold show tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Monitored ticket sales and provided detailed reports to management.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Sold, printed, and issued tickets to guests.
- Input customer reservations, payment sources, and contact details into AS 400 system.
Education
Associate of Arts - Medical Information Specialist
Computer Career Center
El Paso, TX05-2025
High School Diploma -
East Wood High School
El Paso, TX06-1988
Skills
- Guest relations
- Reservation management system
- Detail-oriented
- Guest orientation
- Payment processing
- Complaint handling
- Data inputting
- Computer skills
- Financial transactions
- Language proficiency
- Data entry
- Basic accounting
Accomplishments
- Achieved nematic auto cad by introducing stryker for program to run a series of tasks.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved work flow by completing employee production with accuracy and efficiency.
- Documented and resolved production waste which led to an efficiency in product development.
Certification
- First Aid and CPR/AED Certification 1995
- OSHA Training - 1995
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Romanian
Limited Working
Italian
Limited Working
Persian
Limited Working
Timeline
Baggage Handler
Excalibur Hotel & Casino
07.2005 - Current
Advanced Show Ticket Reservations
Excalibur Hotel and Casino
03.2000 - 07.2005
Show Ticket Agent
Excalibur Hotel & Casino
11.1997 - 03.2000
Associate of Arts - Medical Information Specialist
Computer Career Center
High School Diploma -
East Wood High School
employee of the month
Helped a guest that was lost in the Excalibur that spoke no english and come to find out he was from romania he spoke a little Italian and russian and me being fluent in Spanish i was able to help him find his other friends they where here at Excalibur in a student exchange program since he had no place to stay and was not able to find his guide. I let him stay the night at my home until he was able to come back to Excalibur and look for the manager of midway games down stairs. I then learned a little Russian, Italian and Romanian.