Martin Dolan
Carlsbad,CA
Summary
Experienced Director of Operations proficient in managing consumer-electronic operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets.
Overview
8
8
years of professional experience
Work History
Director of Operations
ChargeTech
07.2018 - 06.2024
- Identified opportunity to bring fulfillment and storage in-house resulting in over $300k saving per year improving gross profit percentage 12%.
- Maintained rigorous operational KPIs, including 95% on-time order fulfillment and a 99% order accuracy.
- Reported directly to the CEO and CFO on monthly KPIs, inventory and COGs in order to develop and execute long-term corporate goals and objectives.
- Developed SOPs and KPI dashboards to improve operational quality and team visibility.
- Total P&L ownership managing operations budget and warehouse
- Established strong partnerships with vendors by traveling overseas to improve collaboration and ensure alignment with business requirements.
Enterprise Account Executive
ChargeTech
08.2017 - 07.2018
- Developed and maintained relationships with hundreds of key decision makers in enterprise accounts across the education, wholesale, and healthcare verticals
- Coordinated with product managers and manufactures to ensure products met customer specifications
- Utilized A/B testing on web-forms targeting large corporate clients to execute strategic sales campaigns generating 100+ inbound leads per month
- Facilitated contract negotiations between a wholesale customer and senior management for $9 million in revenue
- Provided nationwide onsite technical support to customers during rollouts to ease with transitions
Operations Manager
ChargeTech
02.2017 - 08.2017
- Onboarded a cloud based ERP system to bring clarity and insight to business operations
- Coordinated the fulfillment and delivery of a $1M crowdfunding campaign
- Onboarded a 3PL to outsource order fulfillment and reduce storage and labor costs by more than 27%
- Responsible for onboarding sales CRM ,Pipedrive, and training the sales team resultingin a 56% increase in lead conversion, 26% increase in the number of deals closed, and 47% increase in sales YOY.
Account Executive
Jules & Associates
01.2016 - 02.2017
- Responsibilities included developing new business and providing cost effective financial solutions to prospective clients while maintaining the highest level of service available in the commercial equipment finance industry
- Conducted over 36,000 sales calls generating over 200 leads/prospects, resulting in the distribution of 9 proposals to clients totaling over $1.5 million in deal flow
- Established long-lasting relationships with key decision-makers within Fortune 500 and middle-market companies across the education, transportation, distribution, and construction industries organizations
Education
Bachelor of Arts - Communications
Boston College, College of Arts And Sciences
Chestnut Hill, MA12.2015
Skills
KPI Tracking
Product Development
Database Maintenance
Proficient in SQL
Strategic planning and execution
Cost Control
Inventory Management
P&L Administration
Timeline
Director of Operations
ChargeTech
07.2018 - 06.2024
Enterprise Account Executive
ChargeTech
08.2017 - 07.2018
Operations Manager
ChargeTech
02.2017 - 08.2017
Account Executive
Jules & Associates
01.2016 - 02.2017
Bachelor of Arts - Communications
Boston College, College of Arts And Sciences