Martin Duffy
Golden,CO
Summary
Proficient bank management professional offering an organized and driven approach. Familiar with tracking metrics, generating reports and giving presentations to senior management. Talented sales leader and customer service expert. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Branch Manager
Key Bank
Lone Tree, CO
09.2023 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Recommended appropriate solutions based on individual customer needs such as lines of credit, term loans, overdrafts.
- Developed strategies to increase customer satisfaction and loyalty.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Financial Center Manager
Bank of America
Sarasota, FL
01.2016 - 07.2023
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Implemented policies to improve efficiency and team performance.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Built and lead high-performance team focused on achieving sales and service goals.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Designed and maintained financial models to identify and measure risks.
Assistant Manager
Enterprise Rent a Car
Sarasota, FL
03.2011 - 11.2015
- Develop tactics to generate new sales and expand existing provider clients within the assigned geography
- Develop, manage and monitor customer relationships for the assigned territory
- Build strategic working relationships with clients, maintaining a high level of face to face contact
- Review monthly profit and loss statement and be responsible for branch revenue
- Monitored employee performance and developed improvement plans
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Coached team on effective upselling and cross-selling methods.
Education
Bachelor of Science - Business Administration
University of South Florida
03.2011
Skills
- Branch Management
- Risk Management Expertise
- Team Development
- Sales Initiatives
- Marketing Strategy Development
- Recruit Well-Qualified Staff
- Team Oriented
- Customer Experience Management
- Talent Recruitment
- Sales Coaching
- Team Coaching
- Consumer Banking
Affiliations
- Volunteering in Community, Fitness, Traveling and Sports.
Timeline
Branch Manager
Key Bank
09.2023 - Current
Financial Center Manager
Bank of America
01.2016 - 07.2023
Assistant Manager
Enterprise Rent a Car
03.2011 - 11.2015
Bachelor of Science - Business Administration
University of South Florida