Martin Dumas
East Ridge ,TN
Summary
Sales consultant with extensive experience in guiding customers through purchasing processes. Recognized for effective communication and problem-solving skills that foster strong client relationships. Proven track record of driving repeat business through exceptional service and support.
Overview
20
20
years of professional experience
Work History
Sales Consultant
Infiniti Of Chattanooga
Chattanooga, Tennessee
05.2022 - Current
- Cultivated client relationships, resulting in increased repeat business.
- Assisted customers in selecting vehicles tailored to their needs and preferences.
- Analyzed customer needs to recommend vehicles and products that matched preferences.
- Conducted vehicle demonstrations to highlight features and benefits for clients.
- Upsold and closed transactions, contributing to increased sales revenue.
- Partnered with finance team to streamline transaction processes for improved customer experience.
Sales Professional
Economy Honda
Chattanooga, Tennessee
10.2013 - 05.2018
- Cultivated relationships with repeat customers, securing additional sales opportunities and increasing customer loyalty.
- Conducted effective vehicle demonstrations to highlight features and benefits.
- Guided customers in selecting vehicles that met preferences and budget constraints, enhancing overall satisfaction.
- Responded to customer inquiries via phone, email, and in-person, ensuring timely and effective communication to enhance customer experience.
- Partnered with service department to address post-sale customer concerns, reinforcing satisfaction and fostering long-term relationships.
Platinum Sales Specialist
Infiniti Of Chattanooga
Chattanooga, Tennessee
10.2010 - 10.2013
- Delivered exceptional service that generated increased sales opportunities.
- Identified customer needs through inquiries, providing tailored solutions that addressed those needs.
- Trained new sales staff on product features and dealership processes, improving their sales effectiveness.
- Participated in sales meetings to create strategies that enhanced sales practices and techniques.
Sales Associate
Hunt Nissan
Chattanooga, Tennessee
02.2006 - 10.2010
- Conducted test drives to demonstrate vehicle performance and capabilities.
- Guided customers in selecting vehicles by emphasizing key product features, enhancing their purchasing decisions.
- Refined sales strategies based on customer feedback, boosting customer engagement and conversion rates.
- Managed inventory to maintain organized showroom displays, creating an inviting shopping experience.
Education
High School Diploma -
Kirkman Technical
Chattanooga, TN05-1989
Skills
- Sales closing techniques
- Upselling strategies
- Lead generation
- Customer relationship management
- Product demonstration
- Needs assessment
- Inventory oversight
Timeline
Sales Consultant
Infiniti Of Chattanooga
05.2022 - Current
Sales Professional
Economy Honda
10.2013 - 05.2018
Platinum Sales Specialist
Infiniti Of Chattanooga
10.2010 - 10.2013
Sales Associate
Hunt Nissan
02.2006 - 10.2010
High School Diploma -
Kirkman Technical