Martin Duran
Hughson,CA
Summary
Technician with with a record of enhancing system performance and customer satisfaction at DEREK SAWYERS SMART ENERGY. Excelled in preventive maintenance and effective communication, ensuring high quality standards and fostering strong customer relation.
Overview
20
20
years of professional experience
Work History
Technician
DEREK SAWYERS SMART ENERGY
06.2012 - 01.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives
- Tested components and systems to evaluate performance and identify concern
- Inspected equipment to identify areas of wear or causes of malfunction
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Completed job reports and logs immediately following service calls
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Addressed routine equipment maintenance according to established schedule
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Tracked and recorded parts and labor costs related to each service call.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Completed job reports and logs immediately following service calls.
SHOP MANAGER
SAWYERS HEATING AND AIR
02.2006 - 06.2012
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Created employee schedules to align coverage with forecasted demands.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
INSTALLER
SAWYERS HEATING AND AIR
04.2004 - 06.2005
- Inspected installations to check for functionality and maintain customer satisfaction.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Contributed to company growth by cross-selling additional products and services during installations when appropriate.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
No Degree - Heating, Air Conditioning, And Refrigeration Installation And Repair
INSTITUTE OF TECHNOLOGY
Modesto, CA12.2003
Skills
- Customer Service
- Maintenance and repairs
- Preventive Maintenance
- Customer interaction
- Issue Resolution
- Mechanical Aptitude
- Customer rapport
- HVAC Systems
- Following safety practices
- Diagnostics and troubleshooting
- Customer Relations
- Welding skills
- Upsales
Timeline
Technician
DEREK SAWYERS SMART ENERGY
06.2012 - 01.2024
SHOP MANAGER
SAWYERS HEATING AND AIR
02.2006 - 06.2012
INSTALLER
SAWYERS HEATING AND AIR
04.2004 - 06.2005
No Degree - Heating, Air Conditioning, And Refrigeration Installation And Repair
INSTITUTE OF TECHNOLOGY
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