Martin Enriquez
El Paso
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Client Support Specialist
Bank of America
07.2024 - Current
- Assisted clients with inquiries and troubleshooting, ensuring timely resolutions and satisfaction.
- Documented client interactions in CRM system for future reference and analysis.
- Collaborated with team members to improve response times and service efficiency.
- Provided training resources to new team members, fostering knowledge sharing and support.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
Salesperson
Viva Auto Group
05.2023 - 07.2024
- Engaged customers to identify vehicle needs and provide tailored recommendations.
- Demonstrated vehicles to clients, highlighting features and benefits to enhance purchase decisions.
- Developed strong relationships with clients through follow-ups and personalized service initiatives.
- Collaborated with finance teams to facilitate smooth transaction processes for customers.
- Assisted in training new sales staff on product knowledge and customer engagement techniques.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
Sales Agent
Midway Nissan
02.2022 - 05.2023
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Education
Del Valle High School
El Paso, TXSkills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Computer skills
- Customer data confidentiality
- Data entry
- Teamwork and collaboration
- Verbal and writing communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Support Specialist
Bank of America
07.2024 - Current
Salesperson
Viva Auto Group
05.2023 - 07.2024
Sales Agent
Midway Nissan
02.2022 - 05.2023
Del Valle High School
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