Marty Fallman
Mahopac,NY
Summary
Dedicated professional with a strong background in client account management and documentation. Known for active listening and effective problem-solving skills, consistently resolving client inquiries and ensuring satisfaction.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Carpenter
Local 157 & 608
Manhattan, New York
08.1987 - Current
- Constructed frameworks and structures for residential and commercial projects.
- Operated and maintained various woodworking tools and machinery safely.
- Collaborated with team members to complete complex building tasks efficiently.
- Interpreted blueprints and technical drawings to guide construction processes.
- Installed doors, windows, and cabinetry with precision and care.
- Ensured compliance with safety regulations on all job sites consistently.
- Assisted in training apprentice carpenters on best practices and techniques.
- Repaired and remodeled existing structures to meet client specifications effectively.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Maintained a clean job site at all times by disposing of debris properly after each shift.
- Installed cabinets, base cabinets and crown molding.
- Fabricated staircases, doors, window frames and other wooden components for buildings.
Client Service Representative
Mountainside
Canaan, Connecticut
04.2023 - 12.2023
- Managed client accounts and updated relevant details in the system.
- Collaborated with team members to resolve client issues effectively.
- Assisted clients with inquiries and provided timely information.
- Processed client requests and ensured proper documentation was completed.
- Maintained organized records of client interactions for future reference.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
Education
High School Diploma -
Brewster High School
Brewster, NY06-1987
Skills
- Issue resolution
- Documentation management
- Team collaboration
- Problem solving
- Conflict resolution
- Active listening
- Attention to detail
- Complaint handling
- Escalation management
Certification
- NYS CASAC-T certificate issue by the National council of alcoholism
Timeline
Client Service Representative
Mountainside
04.2023 - 12.2023
Carpenter
Local 157 & 608
08.1987 - Current
High School Diploma -
Brewster High School