Martin Guaderrama
YULEE
Summary
Talented sales representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Shipping Coordinator skilled at working with carriers to effectively ship to domestic and international locations. Quality-driven and hardworking with positive personality and over 13 years of experience in shipping and logistics.
Overview
14
14
years of professional experience
Work History
CDL A Truck Driver
Bluelinx
11.2022 - Current
- Provided exceptional customer service at every point of contact while representing the company brand positively during interactions with clients or vendors on-site visits.
- Reduced fuel costs with careful route planning and efficient driving techniques.
- Contributed to team success through effective communication, collaboration, and support of fellow drivers.
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
- Performed skilled maneuvers in tight spaces, displaying excellent spatial awareness in challenging conditions.
- Managed heavy loads safely by securing cargo correctly and verifying weight distribution before departure.
- Delivered fragile or perishable items without incident by ensuring appropriate packaging methods were used during transit.
- Assisted with loading/unloading tasks when necessary to maintain schedule adherence and expedite delivery process completion times.
Delivery Supervisor
Lowes Home Improvment
09.2021 - 11.2022
- Coordinated consistent on-time deliveries of damage-free goods.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Developed account plans for designated key accounts, resulting in discovery of multiple up-sell opportunities.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Met with internal and external customers to consult on technical solutions, project planning, issue resolution and implementation assessments.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Fielded customer questions and complaints and rectified issues.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Inside Sales Coordinator
Lowes Home Improvment
09.2021 - 11.2022
- Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
- Provided exceptional customer service, resulting in a significant decrease in customer complaints.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
- Ensured full compliance with all relevant regulations and company policies, safeguarding both internal and external stakeholder interests.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Streamlined the sales process for improved efficiency through diligent follow-ups and timely communication with clients.
- Scheduled customer appointments for sales representatives on road or out of office.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
Driver
Gordon Food Service
09.2016 - 09.2021
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
Shipping and Receiving Clerk
Trader Joe's
09.2015 - 09.2016
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Shipping and Receiving Manager
Home Depot
09.2013 - 09.2014
- Monitored and reported on transportation costs and properly filed shipping documents.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Held responsibility for both profits and losses of business.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Pulled, verified and packaged items for shipment.
Lumber and Building Materials Sales Associate
Home Depot
09.2012 - 09.2013
- Boosted customer satisfaction by providing knowledgeable guidance on building materials and their appropriate uses.
- Offered valuable insights to the management team regarding customer preferences and industry trends, ensuring stock availability of in-demand products.
- Increased product knowledge, attending industry workshops and staying updated on the latest building materials trends.
- Assisted in resolving disputes between customers and suppliers regarding order discrepancies or product quality issues, ensuring a favorable outcome for all parties involved.
- Assisted in training new sales associates, providing guidance on store procedures, product knowledge, and effective selling techniques.
- Conducted thorough follow-ups with clients post-purchase to gather valuable feedback on products sold as well as solicit referrals for new prospects.
Shipping and Receiving Clerk
Home Depot
01.2010 - 09.2012
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Associate of Science -
Daytona State College
Daytona Beach, FL06.2011
Skills
- Attention to Detail
- Opportunity Identification
- Persuasive negotiator
- Exceptional customer service
- Issue Resolution
- Organized and Efficient
- Customer Relationship Building
- Data Entry
- Driven
- Product Knowledge
Timeline
CDL A Truck Driver
Bluelinx
11.2022 - Current
Delivery Supervisor
Lowes Home Improvment
09.2021 - 11.2022
Inside Sales Coordinator
Lowes Home Improvment
09.2021 - 11.2022
Driver
Gordon Food Service
09.2016 - 09.2021
Shipping and Receiving Clerk
Trader Joe's
09.2015 - 09.2016
Shipping and Receiving Manager
Home Depot
09.2013 - 09.2014
Lumber and Building Materials Sales Associate
Home Depot
09.2012 - 09.2013
Shipping and Receiving Clerk
Home Depot
01.2010 - 09.2012
Associate of Science -
Daytona State College
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