MARTIN GUILLEN
Old Bridge,NJ
Summary
Accomplished National Logistics Manager at Rentex, adept in enhancing customer satisfaction and compliance with regulatory standards. Expert in shipping, receiving, and supply chain management, coupled with strong team leadership and operational optimization skills. Spearheaded initiatives that significantly improved on-time delivery rates, driving business growth and operational efficiency.
Overview
8
8
years of professional experience
Work History
National Logistics Manager
Rentex
Bensalem, PA
10.2021 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Nationally directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Kept corporate departments and customers updated on critical shipments.
- shipments in response to customer requests.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Conducted research to address shipping errors and packaging mistakes.
General Manager
PRG
Phoenix, AZ
09.2016 - 09.2020
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
Skills
- Shipping and receiving
- Warehouse Management
- Distribution Management
- Supply Chain Management
- Operational management
- Team Management
Timeline
National Logistics Manager
Rentex
10.2021 - Current
General Manager
PRG
09.2016 - 09.2020