Martin Haase
Olathe,Kansas
Summary
Proven track record in fast-paced environments, exemplified at USPS, where I enhanced mail distribution efficiency and workplace safety. Skilled in handling and sorting mail and excelling in customer service, I consistently prioritized client satisfaction and team collaboration. Achieved significant improvements in operational processes through strong organization and problem-solving abilities.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Mail Handler Processor /Machine Operator
USPS
10.2013 - 07.2024
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
Mail Express Delivery Courier
Mail Services LLC
11.2011 - 10.2013
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Picked up critical pertinent letters, documents, and parcels from government facilities, medical offices, insurance companies and financial institutions with company van.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
Customer Service Specialist
Hewlett Packard Enterprise
01.2010 - 11.2011
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
Education
Associate of Arts - Business Administration And Management
Des Moines Area Community College
Ankeny, IA06-2015
Skills
- Handling and sorting mail
- Problem-solving skills
- Workplace safety
- Distribution services
- Mail delivery
- Strong organization skills
- Computer skills
- Teamwork and collaboration
- Customer service
- Time management
- Excellent communication
- Continuous improvement
Accomplishments
- Improved and created a better,safer and more productive work environment.
Languages
English
Full Professional
German
Limited Working
Spanish
Elementary
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Hiking
Traveling abroad
Health Wellness & Fitness
Volunteering, contributing, serving others
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsHealthcare benefitsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mail Handler Processor /Machine Operator
USPS
10.2013 - 07.2024
Mail Express Delivery Courier
Mail Services LLC
11.2011 - 10.2013
Customer Service Specialist
Hewlett Packard Enterprise
01.2010 - 11.2011
Associate of Arts - Business Administration And Management
Des Moines Area Community College
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