Martin Hamlin
Atlanta,GA
Summary
Accomplished professional with a proven track record at True Food Kitchen, excelling in customer service and cash handling accuracy. Expert in enhancing customer satisfaction and loyalty through effective complaint resolution and staff management. Skilled in training and mentoring, significantly improving team performance and operational efficiency. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Key Holder
True Food Kitchen
12.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
Server/Bartender
True Food Kitchen
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Retail Sales Associate
Nordstrom
02.2021 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelors - Graphic Design
Savannah College of Art And Design
Savannah, GA06.2024
High School Diploma -
Stephenson High School
Stone Mountain, GA05.2019
Skills
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
- Bank Deposits
- Employee Training
Timeline
Key Holder
True Food Kitchen
12.2023 - Current
Server/Bartender
True Food Kitchen
03.2023 - Current
Retail Sales Associate
Nordstrom
02.2021 - 03.2023
Bachelors - Graphic Design
Savannah College of Art And Design
High School Diploma -
Stephenson High School