Martin Harvey
Leasing Consultant
Lexington,KY
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Lexington rental market for multi-family properties and impressive financial management skills. Expert user of Yardi and Entrata software.
Overview
12
12
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Leasing Consultant
Independence Realty Trust
Lexington, KY
07.2020 - Current
- Verified tenant incomes and other information before accepting lease applications
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Greeted clients, showed apartments and prepared leases
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Collected monthly rent payments and other fees, always properly recording and processing money
- Escalated major issues to property manager for immediate remediation
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Collected rent and tracked resident payments and information in computer system and kept rental collection at over 98%.
Direct Support Professional
Tempur + Sealy
Lexington, KY
01.2020 - 05.2020
- Provided support and order management for Tempur Direct sales channel.
- Maintained knowledge of new product offerings and changes for order provisioning processes
- Sent emails to communicate order status and informed customers of back-orders or shipping delays
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
- Handled customer credit applications and partnered with credit manager for approval and account setup
Logistics Account Executive
Total Quality Logistics
Lexington, KY
12.2018 - 12.2019
- Worked as problem solver, managing, made quick decisions and focused on building a book of business.
- Ensured customer's and carrier's freight is picked up and delivered across North America safely and efficiently
- Made 100+ prospect calls each day and around 60 calls on Saturdays
- On call 24/7/365 conducting sales, operations, accounting, customer retention, and maintaining my own book of business.
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment
- Developed and deepened successful partnerships with representatives of diverse shipping companies
- Stayed on top of shipment locations and current status to update offices and customers
- Arranged delivery or storage of goods at destinations
- Calculated weight, volume or cost of goods to be moved
- Handled pricing and routing for over 100 international shipments every month
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Created plans and communicated deadlines to complete projects on time
- Used proprietary CRM software tracking spreadsheets to monitor information about customers, shipments and business activities
Business Development Associate
Marsh & McLennan Companies
Louisville, KY
01.2017 - 11.2018
- Tracked feedback on sales results related to leads
- Nurtured prospect relationships that showed initial interest but not ready to commit to in-person meetings and optimized qualification activities by refining call/email scripts and contact strategy as needed
- Developed business pipeline using cold and warm techniques, developed new business by networking with valuable customers
- Utilized Salesforce to handle current portfolio and prospective leads
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Business Development Consultant
The Kia Store Louisville
Preston, Louisville, KY
03.2016 - 08.2016
- Handled over 150 interactions daily that consisted of emails, phone calls to missed opportunities, missed appointments
- Built rapport during interactions to understand the needs of the guest to ensure a successful shopping experience
- Developed business pipeline using cold and warm techniques and developed business by networking with existing customers.
Custmer Care Specialist
Humana Inc
Louisville, KY
07.2015 - 02.2016
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly, communicated with case managers to work with medical practices regarding case statuses
- Educated Humana members about Medicare and Medicaid benefit opportunities, provided via phone in call center environment
- Gained knowledge of HCPCS, CPT and ICD-9 coding.
Customer Care Consultant
LG&E And KU Energy LLC
Lexington, KY
03.2014 - 04.2015
- Was responsible for effectively answering incoming customer calls and performing comprehensive account transactions in accordance with associated Company policies
- Ensured customers received service delivered in a courteous and professional manner
- Strived toward first call resolution of customer transactions, inquires, services, requests, and problems
- Negotiated payment plans with customers and low income agencies to avoid disconnection of service or to reconnect service while adhering to Company policies.
Subject Matter Expert
Xerox Corporation
Lexington, KY
07.2009 - 10.2013
- Handled inbound calls for mail order prescriptions drug orders were placed, troubleshot prescription orders, accepted copayments and released orders from insurance holds
- Made payment arrangements for drugs with high copays, contacted various levels of insurance companies and third parties that held drugs from being released
- Assisted members with logging on to our self-service website, enrolled new members into our service via phone
- Trained new hires on call etiquette and techniques, such as de-escalation, handle time, and servicing irate consumers.
Education
No Degree - Bartending
Lexington Bartending School
Lexington, KY 11.2022 - Current
High School Diploma -
Woodford County High School
Versailles, KY 08.2005 - 06.2009
Skills
CRM (9 years)Customer Service (10 years)Customer Relationship Management (9 years)Lead Generation (3 years)Management (5 years)
Local market conditions
Fair housing policies
Property management
Training and mentoring
Maintenance requests
Lending
Relationship building and retention
Leasing and sales
Telephone and email etiquette
Marketing and advertising
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Affiliations
Central Kentucky Apartment Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
No Degree - Bartending
Lexington Bartending School
11.2022 - Current
Food Handlers Permit
10-2021
Leasing Consultant
Independence Realty Trust
07.2020 - Current
Direct Support Professional
Tempur + Sealy
01.2020 - 05.2020
Logistics Account Executive
Total Quality Logistics
12.2018 - 12.2019
Business Development Associate
Marsh & McLennan Companies
01.2017 - 11.2018
Business Development Consultant
The Kia Store Louisville
03.2016 - 08.2016
Custmer Care Specialist
Humana Inc
07.2015 - 02.2016
Customer Care Consultant
LG&E And KU Energy LLC
03.2014 - 04.2015
Subject Matter Expert
Xerox Corporation
07.2009 - 10.2013
High School Diploma -
Woodford County High School
08.2005 - 06.2009