Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Martin Holmes

Florence,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Police Officer Recruit

Phoenix Police Department
Phoenix, AZ
02.2025 - Current
  • I studied criminal justice, traffic, and constitutional law.
  • Practiced professionalism, ethics, cultural diversity, and community relations.
  • Academy training in criminal investigations, report writing, defensive tactics, firearms, first aid, and patrol tactics.

Implementation Data Analyst

Workspend Inc
Jersey City, NJ
01.2023 - 01.2024
  • Collaborated with clients to collect and validate data, ensuring sourcing accuracy.
  • Managed data through various VMS software, enhancing operational efficiency.
  • Reviewed and structured large data sets to ensure usability for stakeholders.
  • Populated VMS data and uploaded templates for user acceptance testing and production.
  • Worked with cross-functional teams to align business and information needs.
  • Identified customer requirements efficiently, providing timely solutions.
  • Delivered data-driven insights to facilitate informed decision-making.
  • Maintained comprehensive documentation of all data analysis processes.

Program Manager

Workspend Inc
Jersey City, NJ
11.2015 - 12.2023
  • MSP for contingent staffing needs for the client’s contingent workforce.
  • Worked with staffing agencies to provide candidates using various VMS software.
  • Coordinated interviews, identified candidates, and facilitated the processing of onboarding and offboarding.
  • Implemented strategies for meeting service level agreements.
  • Closely collaborated with clients to plan detailed goals for success.
  • Maintained a positive working relationship with fellow staff and management.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.
  • Managed external client and business partner relationships.
  • Oversaw program compliance with requirements, schedule, and budget.

IT Technical Support Specialist

Arizona 811
Tempe, AZ
07.2013 - 09.2015
  • Installed and configured computer systems, network equipment, operating systems, and applications.
  • Monitored and responded to IT help desk requests efficiently.
  • Troubleshot LAN and WAN connectivity issues, enhancing network performance.
  • Maintained inventory of technology assets within organizational infrastructure.
  • Analyzed user requirements and implemented compliant solutions.
  • Resolved escalated customer inquiries using telephone and remote access tools.
  • Configured user accounts in Active Directory and directory services platforms.
  • Participated in after-hours on-call rotation for critical support needs.

Client Infrastructure Specialist

Unisys Corporation
Plymouth, MI
12.2002 - 10.2009
  • Administered Active Directory user accounts by creating, modifying, and deleting accounts as needed.
  • Conducted regular maintenance checks on systems in order to ensure that optimal performance levels are maintained.
  • Troubleshot networking issues related to routing protocols, DHCP, and DNS configuration.
  • Performed installation and upgrades of operating systems, applications, patches, and firmware on servers.
  • Coordinated with vendors for ordering new equipment, or resolving service requests from customers.
  • Resolved escalated tickets from internal clients regarding connectivity or application issues impacting end users' productivity.
  • Liaised with team members to promote quality, and timely project completion.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Gathered data pertaining to customer needs to identify, predict, and evaluate system and network requirements.
  • Kept a flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

Associate System Administrator

Electronic Data Systems, EDS
Auburn Hills, MI
12.1994 - 12.2002
  • Provided technical support to users on hardware, software, and networking-related problems.
  • Assisted in setting up new user accounts with proper permissions and privileges.
  • Tested new software applications prior to deployment in production environments.
  • Performed system upgrades and patch management activities as required.
  • Coordinated with vendors for maintenance contracts, and procurement of new hardware and software components.
  • Monitored application and print servers, rapidly responding to faults and malfunctions.
  • Created configuration guides for deploying new desktops, laptops, and mobile devices.
  • Coordinated with vendors and support teams to resolve technical issues and procure the necessary equipment.
  • Provided technical support and training to users, improving system understanding, and reducing support requests.
  • Kept a flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

Education

High School Diploma -

Southfield Senior High School
Southfield, MI
05-1988

Skills

  • Customer service
  • Problem solving
  • Client relationship management
  • Effective communication
  • Attention to detail
  • Technical support
  • Data analysis
  • Time management

Certification

CompTIA A+

Microsoft MTA

References

References available upon request.

Timeline

Police Officer Recruit

Phoenix Police Department
02.2025 - Current

Implementation Data Analyst

Workspend Inc
01.2023 - 01.2024

Program Manager

Workspend Inc
11.2015 - 12.2023

IT Technical Support Specialist

Arizona 811
07.2013 - 09.2015

Client Infrastructure Specialist

Unisys Corporation
12.2002 - 10.2009

Associate System Administrator

Electronic Data Systems, EDS
12.1994 - 12.2002

High School Diploma -

Southfield Senior High School

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