Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Martin Hurst

Appleton

Summary


Experienced account management professional with a strong background in client systems, operations coordination, and cross-functional support. Skilled in managing complex workflows, maintaining data integrity, and collaborating with internal teams to ensure seamless service delivery. Known for operational efficiency, attention to detail, and a deep understanding of back-end client processes

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Systems and Customer Support

WisMed Assure
05.2023 - Current
  • Developed strong client relationships, ensuring satisfaction and retention through effective communication and support.
  • Managed account portfolios, coordinating projects to meet client needs while adhering to timelines and budgets.
  • Diagnosed and resolved client system issues to ensure seamless operations.
  • Identified gaps in customer support process, proposing solutions that led to more consistent service quality.
  • Developed and maintained strong client relationships to enhance retention rates.
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.

Account Executive

AutoMeter Products Inc.
04.2022 - 05.2023
  • Delivered tailored presentations to clients, effectively communicating product benefits and solutions.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Conducted market analysis to identify trends and adjust sales strategies accordingly.
  • Maintained current knowledge of evolving changes in marketplace.

Sales Representative/Club Fitter

Sub70
04.2021 - 03.2022
  • Delivered personalized club fittings using launch monitor technology.
  • Educated clients on Sub 70's product line, helping them select ideal club specifications.
  • Generated consistent sales through relationship building, follow-ups, and in-depth product knowledge.
  • Maintained organized fitting bay and ensured accuracy of custom orders and build specs.
  • Represented the Sub 70 brand at demos, fittings, and events to increase brand awareness and grow clientele.

Account Management Specialist

TheraOffice
01.2021 - 04.2021
  • Managed IT support ticketing system to ensure timely resolution of technical issues.
  • Documented technical procedures and user manuals, improving knowledge sharing among team members.
  • Provided technical support for software applications, resolving user issues efficiently and effectively.

Education

Bachelor of Science - Environmental Biology

Northern Illinois University
Dekalb, IL
01-2021

Associate of Applied Science - Business Administration

Kishwaukee Community College
Malta, IL
05-2018

High School Diploma -

Sycamore High School
Sycamore, IL
05-2016

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Account management
  • Client relations

Certification

  • Licensed Life and Health Insurance Agent

Interests

  • Martial Arts
  • Golf
  • Mountain Biking
  • I like working with my hands and fixing things
  • Road Trips

Timeline

Client Systems and Customer Support

WisMed Assure
05.2023 - Current

Account Executive

AutoMeter Products Inc.
04.2022 - 05.2023

Sales Representative/Club Fitter

Sub70
04.2021 - 03.2022

Account Management Specialist

TheraOffice
01.2021 - 04.2021

Bachelor of Science - Environmental Biology

Northern Illinois University

Associate of Applied Science - Business Administration

Kishwaukee Community College

High School Diploma -

Sycamore High School

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