Martin Ikoso

Facilitated delivery of small- to medium-scale client projects with Claude-assisted development tools.

Executed unit and system tests in Vercel prior to client domain deployment.

Organized repository structure and streamlined version control workflows in GitHub.

Built project database with Postgres and Supabase.

• Supported BAE Systems defense programs by developing project schedules and tracking milestones to facilitate timely project execution.
• Tracked project life cycle of NATO Sea Sparrow Missile development, conducted cost analysis, verified milestone delivery, and acted as a technical advisor to ensure alignment with project goals.
• Monitored project risks and maintained action logs for defense contracts to proactively address potential issues.
• Prepared status reports for program managers and internal BAE Systems stakeholders.

• Imaged laptops for onboarding and offboarding using Microsoft Windows and Red Hat Linux, ensuring readiness for new users. Developed self-service reimaging capabilities for sailors using Python, Ansible, Microsoft PowerShell, and Clonezilla, enhancing accessibility and reducing downtime.
• Coordinated system integration efforts among Navy engineers, contractors, and fleet stakeholders to ensure seamless implementation.
• Supported NAVSEA combat systems requirements and facilitated design reviews and technical documentation to meet operational standards.
• Reviewed configuration baselines, drawings, and interface control documents for accuracy, contributing to project compliance and operational readiness.

• Conducted research, development, and testing of novel concepts for offensive cyber capabilities on embedded systems. Utilized Python, C++, Cisco VirtualBox, Neo4J, Ubuntu, GitLab, Confluence, and Visual Studio Code in CI/CD pipelines, linting, and agile code reviews to ensure robust deployment.
• Developed software solutions for Lockheed Martin defense systems using Java and C++, improving system functionality and performance.
• Analyzed and clarified requirements for secure applications and mission systems, ensuring alignment with operational needs and enhancing security posture.
• Reviewed and assessed source code for quality, maintainability, and compliance with industry standards.

• Supported management of NTT DATA network operations across WAN, LAN, and VPN environments, enhancing overall network reliability.
• Diagnosed and resolved issues related to routers, switches, firewalls, and wireless access points.
• Monitored network alerts and escalated technical incidents through ticketing systems to ensure swift resolution and minimal downtime.
• Procured, imaged, delivered, set up, and maintained corporate laptops for staff and contractors at United States Postal Service (USPS) to ensure operational continuity. Served as point of contact for teleworking staff, ensuring reliable connectivity to on-site server, while managing the life cycle of devices for timely updates and replacements.

• Executed on-site installations and provided client support for large-scale imaging of laptops at INOVA using Microsoft SCCM and Active Directory.
• Assisted Beacon Hill technology users with hardware, software, and account requests to ensure seamless technology access.
• Configured desktops, laptops, and mobile devices for user access during onboarding at Beacon Hill.
• Resolved Beacon Hill help desk tickets using clear troubleshooting and follow-up.

• Coordinated executive calendars and scheduled high-priority meetings for NTT DATA leadership, ensuring efficient time management and alignment of priorities.
• Delivered white glove deskside support and top-tier customer service to executive level staff at World Bank Group, Washington DC, including troubleshooting laptops and mobile devices and providing application support for Office 365 via ServiceNow.
• Drafted and prepared confidential correspondence and executive communications for internal and client audiences, ensuring clarity and professionalism.
• Scheduled domestic and international travel using corporate booking tools

• Oversaw service ticket management and effectively resolved daily user support requests, enhancing customer satisfaction.
• Acted as primary contact for Tier 1 and 2 help desk support, video teleconferencing, and password/account resets via Microsoft Active Directory, thereby facilitating timely resolution of user issues.
• Provided technical troubleshooting and workstation setup for Beacon Hill clients, facilitating seamless user experiences.
• Set up laptops and desktops for new employees, ensuring proper software installation.

• Coordinated confidential calendar management and meeting scheduling for NTT DATA executives, ensuring seamless appointment organization.
• Managed Outlook inboxes for prioritized correspondence, requests, and urgent follow-ups to enhance communication efficiency.
• Facilitated migration of C-suite executives from Microsoft Office to G-Suite at Capital One headquarters, collaborating with Google team on change management planning and training executives.
• Arranged domestic and international travel, including itineraries, bookings, and changes.

• Collected field data for roadway inspections and transportation studies.
• Reviewed maps, plans, and project documents to ensure compliance with project standards.
• Assisted Virginia Department of Transportation project teams by organizing documentation and streamlining administrative processes.
• Coordinated with IT team to manage daily operations, and enhancing overall team efficiency.