Martin. Ishmael Chan
Delivery Driver
Bellflower,CA
Summary
Successful young man that specializes in independently handling critical work to achieve key benchmarks. Exceeds targets with strategic, forward-thinking approach to operational areas. Confident, hard working, and determined with a strong academic background. Has an out-going personality that makes it easy to fit into any work environment .
Overview
4
4
years of professional experience
Work History
Delivery Driver, Shipping
Dynamic Transportation And Logistics LLC
10.2023 - 10.2024
- Increased customer satisfaction by ensuring timely and accurate deliveries.
- Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.
- Ensured vehicle maintenance, contributing to longer-lasting company vehicles and decreased repair expenses.
- Maintained a clean driving record while completing multiple daily deliveries.
Delivery Driver
Doorstep Deliveries LLC
06.2023 - 08.2023
- Protected customer packages from damage
- Avoided delivery errors
- Boosted customer service
- Executed between 55-100 stops daily
- Delivered between 240-300 packages daily
- Coordinated suitable routes to meet schedule demands
- Interacted with members of public politely and professionally
- Loaded packages safely
- Lifted boxes weighing up to 50lbs
- Reduced injury risk by following safe lifting techniques
- Operated company vehicles
- Obeyed local traffic laws and DOT requirements
- Reported delays, accidents and traffic situations to dispatch
- Used handheld device to scan orders
- Met deadlines while working autonomously in fast-paced environment
Kitting Specialist
Hydrafacial
04.2021 - 06.2023
- Drove sales through product and process expertise and customer and team engagement
- Assisted teams with application of basic diagnostic techniques to identify problems, investigate causes and recommend solutions
- Managed and resolved incidents according to service agreements
- Defined team directions and provided guidance to members
- Maintained positive working relationship with fellow staff and management
- Analyzed results into actionable behaviors and goals to improve customer satisfaction
- Led staff to drive successful attainment of service metrics
- Handled large and complex data to analyze business operations and needs
- Trained staff in job roles, business policies and industry best practices
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs
- Used administrative and operational expertise to help team meet deadlines and long-term objectives
- Collaborated cross-functionally to tackle and resolve wide-ranging business issues
- Oversaw quality control to identify inconsistencies and malfunctions
- Defined team directions and provided guidance to members
Education
GED -
Bellflower High School
Bellflower, CaSkills
- Safe Driving
- Delivery logging
- Heavy Lifting
- Strong communication
- Order verification
- Customer Service
- Positive Attitude
Timeline
Delivery Driver, Shipping
Dynamic Transportation And Logistics LLC
10.2023 - 10.2024
Delivery Driver
Doorstep Deliveries LLC
06.2023 - 08.2023
Kitting Specialist
Hydrafacial
04.2021 - 06.2023
GED -
Bellflower High School
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