Martin Jimenez

Dispatcher, Operation Supervisor

Tahoe transportation district

South Lake Tahoe, CA

06.1997 - 08.2019

Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Participated in team meetings discussing changes in procedures or processes.
Monitored personnel or equipment locations and utilization to coordinate service and schedules.
Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Trained employees on triaging and dispatching procedures to properly handle daily calls.
Provided timely updates to customers regarding their orders or requests.
Verified driver credentials prior to assigning them a route or task.
Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Dispatched drivers to meet daily delivery needs for company customers.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Resolved customer complaints related to service issues or delays.
Prepared weekly performance reviews for drivers based on their adherence to company standards.
Worked with routing specialists, route managers and service department to optimize routes.
Worked closely with transportation supervisor to dispatch and assign loads.
Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Developed strategies for improving efficiency within the dispatch department.
Reported delays, accidents or other traffic and transportation situations.
Prepared daily work and run schedules.
Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Advised personnel about accidents, weather conditions or other hazards.
Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Oversaw communications within assigned territories.
Assigned drivers to appropriate routes based on customer needs.
Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers. 60 drivers
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Understood and followed oral and written directions.
Assisted with customer requests and answered questions to improve satisfaction.
Planned and completed group projects, working smoothly with others.
Answered [Number] calls per shift to assist with customer questions and concerns. 5 to 10 calls
Identified needs of customers promptly and efficiently.

Summary

Overview

Work History

Lead Driver

Dispatcher, Operation Supervisor

Education

Skills

Affiliations

Accomplishments

Languages

Certification

References

Timeline

Lead Driver

Dispatcher, Operation Supervisor

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