MARTIN JUUKO
Houston,TX
Summary
Four years of experience as a Data Management. Creative and innovative thinker with excellent communication skills who bring energy, enthusiasm, and leadership to business operations as a Data Quality Analyst by giving an efficient and effective solution that will help the organization to achieve the best solution.
Overview
7
7
years of professional experience
Work History
Data Management and Compliance Coordinator
The Alliance for Multicultural
Houston, Texas
01.2022 - 06.2024
- Prepare final analysis reports for the Department to understand the data and referral steps
- Worked directly with the Reception and Placement Director on reporting tasks and data accuracy
- Successfully Led Implementations of two Databases (Foot hold and Extended Reach)
- Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications and devise data governance strategies
- Prepare reports for management stating trends, patterns, and predications using relevant data
- Filter data by reviewing reports and performance indicators to identify and correct code problems
- Created workflow and both referral and intake forms
- Supervise Data entry specialists on finishing tasks on a timely manner
- Worked directly with program managers to collect reports and to create case management Standard Operation Procedure (SOP).
- Prepared responses to inquiries from external auditors relating to regulatory compliance matters.
- Assisted in developing internal training programs related to regulatory compliance matters.
- Reviewed and evaluated existing policies, procedures, and documents to ensure compliance with applicable laws and regulations.
- Analyzed proposed changes in legislation or regulation for impact on current operations.
- Collaborated with internal teams to develop strategies for achieving compliance objectives.
- Organized regular meetings between management team members
- Performed internal compliance audits by reviewing files
- Coordinated annual reviews of company policies by external auditors.
- Developed and implemented strategies necessary for minimizing risk of non-compliance.
Night Auditor
Marriott Hotel
01.2023 - 05.2024
- Run daily remote to move the hotel to the next day
- Check in and out guest
- Assisting guest with request if any
- Receiving hotels calls and escalating any issues or requests.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
Image Viewer
Transcore
Houston, Texas
11.2021 - 01.2022
- Reviewed over 1000 images
- Entered reviwed data in the system
Sales Executive
Jiji Online Marketplace Kenya
Nairobi
02.2020 - 06.2020
- Created and implemented sales module and revised the company App setting which increased the brand awareness and earned the trust of clients to advertise with the company hence improving sales by 83%
- Improved client loyalty by 20% through providing actionable insights recommendations
- Identified and sold prospects and maintained a good relationship with clients by connecting sellers to buyers
- Contacted new and existing clients to discuss needs and solved customer problems.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Customer Care Representative
International CCI
Nairobi, Kenya
04.2019 - 10.2019
- Expedited orders when necessary, report on order status and answered product questions from customers
- Reviewed assigned international customer orders and ensured all information was complete
- Received over 120 calls daily and had 90% customer satisfaction rating also had to persuade customers to stay with the company resulting to 10% decrease in cancellations
- Developed and maintained effective relationship with customers.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Case Manager
Refugee Flag Kenya
Kenya, Kakuma
06.2017 - 11.2018
- Worked with LGBTI organization in the Camp as a Case manager and counselor, managed and assist my fellow refugees in applying for benefits
- Assisted in reporting incidents and filing reports to the UNHCR
- Referred Refugees to medical appointments.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted individuals with eligibility for available benefits.
- Coordinated support services and optimized communication between healthcare workers and patients.
English Teacher
Widow International School
Kenya, Kakuma
05.2017 - 12.2017
- Volunteered as an English teacher for students in the refugee camp from class 1-4.
- Made learning grammar fun by involving problem-solving and language play.
- Integrated media content in class to improve listening skill, speaking skill and vocabulary.
- Required spoken and written student responses to contexts to increase reading comprehension.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
- Advised students to read topics or materials reflecting personal interests to encourage regular reading.
- Used online resources to complement traditional course materials and aid in student learning.
Education
High School Diploma -
Kinawa High School
Kampala, Uganda11-2015
Some College (No Degree) - Plumbing An Gas
Norwegian Refugee Council
Kenya, KakumaBachelor of Science - Computer Science
University of Houston
Houston, TexasSkills
- Data proficiency
- Case Management
- Client track, RMS cERTIFIED
- Microsoft office expert, SharePoint, One drive
- Implementation Specialist
- Smart sheet certified
- Sales force
- Typing and coding
- Spreadsheets
- Data visualization
- Communication
- Attention to detail
- Research
- Project management Data Prep
- Exceptional analytical thinking
- Collaborative and network driven
- Versatility and Adaptability
Languages
English
Professional
Kiswahili
Professional
Kinyarwanda
Limited
Luganda
Professional
References
References available upon request.
Timeline
Night Auditor
Marriott Hotel
01.2023 - 05.2024
Data Management and Compliance Coordinator
The Alliance for Multicultural
01.2022 - 06.2024
Image Viewer
Transcore
11.2021 - 01.2022
Sales Executive
Jiji Online Marketplace Kenya
02.2020 - 06.2020
Customer Care Representative
International CCI
04.2019 - 10.2019
Case Manager
Refugee Flag Kenya
06.2017 - 11.2018
English Teacher
Widow International School
05.2017 - 12.2017
High School Diploma -
Kinawa High School
Some College (No Degree) - Plumbing An Gas
Norwegian Refugee Council
Bachelor of Science - Computer Science
University of Houston