Summary
Overview
Work History
Education
Skills
Timeline
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Martin Kazecki

Elk Grove Village,IL

Summary

Reliable server/bartender with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.

Overview

15
15
years of professional experience

Work History

Bartender

Chicago Improv
09.2019 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Restaurant Manager

Pinstripes
06.2017 - 08.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Restaurant Server

Pinstripes
08.2012 - 06.2017
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Greeted new customers, discussed specials, and took drink/food orders.
  • Launched new restaurant locations and trained staff members on operations.

Phone Representative

DrugSource Inc
01.2010 - 08.2012
  • Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
  • Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
  • Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
  • Streamlined call handling processes for increased productivity and reduced average call times.

Education

Associate of Arts -

William Rainey Harper College
Palatine, IL
05-2013

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Chicago Improv
09.2019 - 11.2024

Restaurant Manager

Pinstripes
06.2017 - 08.2019

Restaurant Server

Pinstripes
08.2012 - 06.2017

Phone Representative

DrugSource Inc
01.2010 - 08.2012

Associate of Arts -

William Rainey Harper College

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Martin Kazecki