Martin M. Komertz

Achieved significant efficiency enhancements and client satisfaction improvements at Rocket Mortgage through expert project management and empathetic client support. Excelled in training and mentoring, fostering team development and collaboration. Demonstrated prowess in problem-solving and professional networking, leading to notable client retention and team performance advancements.

2024

• Created a NPS and CPS Data Tracker Net Promoter Scores, and Client Promoter Scores are used to measure the success of a client in process. The client and or partner is either a Promoter, Detractor or is Passive in how they view RKT, our process and team members. A 70+ monthly NPS is required as part of our Schwab partnership contract, its measured by a quarterly average.

2023

• Increased New Construction Pullthrough by over 20% in Q4 of 2023 for Partnerships. Identified opportunities within our partnerships space in Q3, leading to the reintroduction and process improvement, additional training and visibility across banking for increasing new construction Pullthrough from 65% to over a peak of 86% in Q4.

2022

• Love Our Clients Recipient in February, September, December
• Annual LOC Award winner for taking care our clients at the highest level, as a President’s Club Solutions Consultant.

2017

• Best Margin for a DMB; Had the best Margin among DMB’s in the Cleveland site in May, September and October of 2017, to help drive revenue for the company, while teaching bankers to sell on value, versus price.

2014-2016

• Culture Crew- Was nominated to be a member of an internal board to help drive Culture within the Cleveland.

2014-2015

• Nine Consecutive months of 100% Safe Pass Rate for incoming hiring classes
• Maintained the Highest passing rate average among all three RKT web centers.
• Helped shape how the material was broken up and taught and reinforced.

2014

• Chairman’s Culture Coin Award Winner: “Every Client. Every Time. No Exceptions. No Excuses.”