Summary
Overview
Work History
Education
Skills
Timeline
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Martin Law

Hobart,IN

Summary

Experienced with managing client relationships, ensuring satisfaction, and fostering loyalty. Utilizes strategic communication and problem-solving to address client needs effectively. Knowledge of building and maintaining long-term client partnerships for mutual growth.

Overview

20
20
years of professional experience

Work History

Service Plumbing Client Manager

AMS Industries
Woodridge, IL
09.2017 - 03.2026
  • Prepared proposals for various plumbing projects, plumbing maintenance contracts and Service Channel customers.
  • Projects include:
  • Domestic Water and Sanitary/Kitchen waste piping projects $1500-$150K
  • Domestic Booster replacements
  • Self Primer/Ejector repair and replacements
  • Domestic Boiler and Water Heater replacements
  • Commercial water filter systems
  • Commercial kitchen remodels
  • Maintenance Contracts:
  • Rodding and Jetting
  • PRV Maintenance
  • RPZ Certification
  • Mixing valve cleaning
  • Service Channel App
  • Create proposals based off of Technician notes from service calls.
  • Each proposal was prepared specific to each job, building, and building contact. Customer Service was the ultimate goal, backed up by talented plumbing experts.

Service Sales and Technician

Great Lakes Plumbing and Heating Co
Westmont, IL
06.2013 - 09.2017
  • Quoted and performed work for various plumbing projects.
  • Projects include:
  • Sanitary waste and domestic water piping replacement
  • PRV maintenance
  • Backflow testing and rebuilding
  • 24/7 Emergency service repairs
  • Maintenance rodding
  • Domestic Booster replacements
  • Self–primers/Ejector replacements

Plumber/Site Forman

Hernandez Mechanical
Chicago, IL
06.2010 - 06.2013
  • New construction – Grocery Store Chains
  • School remodeling
  • Park District remodels

Apprentice Plumber

FlynnCo
Crestwood, IL
06.2006 - 06.2010
  • Performed as an Apprentice plumber for multiple projects.
  • New construction – Single family homes, Three flat downtown residential, Apartment complex, Wrigley Rooftops.
  • Service calls – Emergency service rodding, water heater replacements
  • Complete Punchlist – Wrap up new construction jobs

Education

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Plumbers UA Local 130
Chicago, IL
06.2011

Skills

  • Customer service, Project management, Organizational skills, Time management, Plumber Journeyman - Chicago License, Service Technician Experience, Plumbing Installations for residential and office high-rise buildings, hotels, hospitals, schools, factories and industrial

Timeline

Service Plumbing Client Manager

AMS Industries
09.2017 - 03.2026

Service Sales and Technician

Great Lakes Plumbing and Heating Co
06.2013 - 09.2017

Plumber/Site Forman

Hernandez Mechanical
06.2010 - 06.2013

Apprentice Plumber

FlynnCo
06.2006 - 06.2010

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Plumbers UA Local 130