- Youth Development Programs ( I coach little league baseball)
- Music
- Cooking
Martin Long
Greensboro,NC
Summary
Dynamic operations professional with experience at TW Garner Food, excelling in customer service and operational excellence. Proven ability to enhance team collaboration and streamline processes, leveraging strong problem-solving skills and attention to detail. Proficient in warehouse operations and Microsoft Office, consistently delivering exceptional results in fast-paced environments.
Knowledgeable what a supervisor is with robust background in streamlining operations and administrative tasks. Demonstrated ability to enhance process efficiency and support daily operations effectively. Proven track record in utilizing organizational and communication skills to achieve team objectives. And a team player, love to show peers and others how to do better and get better in work environment and in life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Clerk
TW Garner Food
02.2012 - Current
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assist with forklift driving and loading and unloading trailers.
Train Conductor
Norfolk Southern
08.2017 - 01.2018
- Communicated with train dispatchers to obtain and adjust directions.
- Performed daily inspections on switches.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Negotiated and directed train and rail cars movement.
- Performed air brake and electrical connection coupling.
Education
No Degree - Culinary Arts
Guilford Technical Community College
Jamestown, NC06-2007
No Degree - Mass Communication
Barber-Scotia College
Concord, NC05-2004
Skills
- Warehouse operations
- Microsoft office
- Operational excellence
- Scheduling appointments
- Materials management
- Inventory tracking
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
- Problem-solving abilities
- Multitasking
- Attention to detail
- Verbal and written communication
- Forklift and pallets jack
Accomplishments
Maintain Warehouse inventory as a clerk and help forklift training.
Certification
Lean Six Sigma Yellow Belt completion from Forsyth Tech Community College.
GMP completion fro m NC state.
Interests
Timeline
Train Conductor
Norfolk Southern
08.2017 - 01.2018
Operations Clerk
TW Garner Food
02.2012 - Current
No Degree - Culinary Arts
Guilford Technical Community College
No Degree - Mass Communication
Barber-Scotia College
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