Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martin Lubojacky

Jacksonville Beach,FL

Summary

Experienced Desktop Support Technician with a proven track record of excelling in fast-paced environments that demand strong organizational, technical, and communication skills. Trained in help desk operations, networking, and computer assembly and repair. Highly trustworthy, ethical, and discreet, consistently providing superior customer service. Confident and poised when interacting with individuals at all levels. Meticulous attention to detail and resourcefulness in project completion, enabling efficient multitasking with diverse co-workers and clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Brightway Insurance
05.2022 - Current
  • Worked well in a team setting, providing support and guidance.
  • Coordinated with software engineers to diagnose issues arising from interactions between software applications and hardware components.
  • Developed comprehensive training materials to onboard new team members effectively.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Exceeded performance metrics by consistently meeting or surpassing targets for call handling time, customer satisfaction, and problem resolution.
  • Researched and identified solutions to technical problems.

Contractor

Deutsche bank
10.2021 - 04.2022
  • Tech lounge support
  • Reimage PCs and laptops
  • New PC, virtual desktops build and set up
  • Updating and installing Windows 10 and Office Suite software
  • Updated and maintained virus protection software
  • Help user setup personal pc mac os devices for WFH
  • Setup and upgrade Microsoft MFA

Contractor

Collabera
10.2020 - 09.2021
  • Support Bank of America users
  • Office 2016, O365
  • Bitlocker
  • Supporting Web application
  • Remedy ticketing systems
  • Cisco and Avaya, Iphone and Android phone systems
  • Mobility management IOS, Android
  • VPN Cisco anyconnect
  • OTP administration Secure ID, Microsoft MFA, Fortinet
  • Patch management
  • Add new users in Active Directory reset Password
  • Support WFH users
  • Responsible for managing various IT projects including: installing, maintaining, analyzing, troubleshooting, and repairing individual PC workstations and peripherals, inventory cleaning AD for old PC

TIER 1.5 support tech

Digital risk
09.2019 - 09.2020
  • Help Desk Technician (Consultant)
  • Reimage PCs and laptops
  • New PC build and set up
  • Parts replacement including monitors, hard drive, memory
  • Supporting deployment of new systems
  • Setup Mitel Voip phone for WFH users
  • Building computers to customer specifications
  • Updating and installing Windows 10 and Office Suite software
  • Updated and maintained virus protection software, performed system scans and removed any detected
  • Add new users in Active Directory
  • Set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration
  • VPN Fortinet, connection setup create access
  • Responsible for managing various IT projects including: installing, maintaining, analyzing, troubleshooting, and repairing individual PC workstations and peripherals, inventory cleaning AD for old PC

Contractor

Citi Bank
01.2017 - 08.2019
  • Help Desk Technician (Consultant)
  • Reimage PCs and laptops
  • New PC build and set up
  • Parts replacement including monitors, hard drive, memory
  • Supporting deployment of new systems
  • Setting up and supporting WAPs
  • Configuring Avaya and Cisco phones
  • Building computers to customer specifications
  • Updating and installing Windows 8, 7, Vista and Microsoft Office Suite software
  • Updated and maintained virus protection software, performed system scans and removed any detected
  • Add new users in Active Directory with the corresponding permissions
  • Replaced hard drives, motherboards, RAM and other computer components
  • Set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration
  • Responsible for managing various IT projects including: installing, maintaining, analyzing, troubleshooting, and repairing individual PC workstations and peripherals

Education

Iss Obchodni - School of Commerce

Skills

  • Inventory Management
  • Technical Support for PCs
  • Network Protection Expertise
  • Secure Network Solutions
  • Experienced with VPN Technologies
  • Secure Identification Practices
  • Proficient in Network Standards
  • TCP/IP Protocol Proficiency
  • Microsoft Network Systems
  • LAN & WAN Technology & Applications
  • User Access Administration
  • Phone Directory Management
  • Mobile Device Administration
  • IOS Device Management
  • Skilled in Microsoft Office 365 Applications
  • Microsoft Intune Device Administration
  • Software Update Management
  • Windows 11
  • SharePoint User Support
  • Threat Mitigation Skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving

Certification

  • CompTIA A+, New Horizons Computer Learning Center
  • CompTIA Net+, New Horizons Computer Learning Center

Timeline

Technical Support Engineer

Brightway Insurance
05.2022 - Current

Contractor

Deutsche bank
10.2021 - 04.2022

Contractor

Collabera
10.2020 - 09.2021

TIER 1.5 support tech

Digital risk
09.2019 - 09.2020

Contractor

Citi Bank
01.2017 - 08.2019

Iss Obchodni - School of Commerce

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Martin Lubojacky