Melissa Martinez
San Antonio,Texas
Summary
Detail-oriented RMA/EMT Medical and Health professional with 24 years experience. I am a Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operations Supervisor/ EMT
Octapharma Plasma Center
San Antonio, Texas
08.2021 - 12.2023
- Performed medical evaluation such as physicals & reviewed medical history to potential donors to determine plasmapheresis suitability.
- EMR experience in Smartsolve & Nextlynk systems
- Provide emergency care to donors with reactions during plasmapheresis procedures.
- Reviewed normal and abnormal test results to determine suitability.
- Ability to work in alignment and according to standardized and explicit Standards Operating procedures (SOPs) in accordance of company
- Implement training curriculum in accordance of company SOPs
- Prioritized focus during busy times and delegated tasks to employees to keep business running smoothly
- Set weekly work schedules to meet center demands
- Onboarded new employees with training and new hire documentation
- Cross-train existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members.
- Ensured compliance with all safety regulations in the workplace.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 15 employees in daily operations.
- Conducted reviews for quality assurance purposes.
RMA / UC Team Lead
Gonzaba Urgent Care Center
San Antonio, TX
04.2017 - 03.2021
- Provided direct and indirect patient care in an urgent care setting
- Carried out physician orders monitors vital signs, Ekg leads/pads, venipunctures, IV infusions
- Assign & supervise nursing staff on a daily to ensure our patients receive highest quality of care
- New employee job training
- EMR experience using the centricity system
- Promoted on the job JCAHO training & standards
- Monitored team performance against targets, taking corrective action where necessary.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Attend monthly Team Lead meetings
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Met operational targets consistently by guiding and motivating nursing team to effectively handling administrative and clinical needs.
RMA / Clinic Manager
Urology San Antonio
07.2016 - 04.2017
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
- Coordinated & manage clinical and clerical staff
- EMR experience using the Isalus Egde system
- Acts as a resource to staff in urology office
- Directed and coordinated Weekly work schedule
- Assign & integrate daily operations
- Ordering of supplies
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency
- Performed patient assessments and contributed to development of interdisciplinary care plans
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
RMA
Texas Cardiology Institute
02.2014 - 06.2016
- Assisted with routine checks and diagnostic testing
- Collected and documented patient medical information such as blood pressure and weight performed EKG
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Counseled patients about medications, procedures and care plan instructions
- Maintained detailed records of test results by entering data and patient information.
- EMR experienced in EClinical Works system
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Recognized by management for providing exceptional customer service.
- Assisted patients with refill requests
Education
Real Estate
SABOR Real Estate Academy
San Antonio, TX06-2024
EMT-PARAMEDIC -
San Antonio College
San Antonio, Texas01.2008
EMT-B -
Val Verde Regional Medical Center
Del Rio, Texas01.2006
NRCMA -
National Institute of Technology
San Antonio, Texas01.1999
Skills
- Bilingual
- Medical & Nursing Operations Management
- Problem-solving abilities
- Adaptability and Flexibility
- Reliability
- Excellent Communication
- Policy Enforcement
- Team building
- Quality Assurance
- Task Delegation
Timeline
Operations Supervisor/ EMT
Octapharma Plasma Center
08.2021 - 12.2023
RMA / UC Team Lead
Gonzaba Urgent Care Center
04.2017 - 03.2021
RMA / Clinic Manager
Urology San Antonio
07.2016 - 04.2017
RMA
Texas Cardiology Institute
02.2014 - 06.2016
Real Estate
SABOR Real Estate Academy
EMT-PARAMEDIC -
San Antonio College
EMT-B -
Val Verde Regional Medical Center
NRCMA -
National Institute of Technology