Hi, I’m
Martin May
Pittsburg,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
Work History
L’auberge Casino Resort
Executive Casino Host
Job overview
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Increased player loyalty through the development of strong relationships with high-value clients.
- Assisted in the planning and execution of exclusive events for VIP clientele, resulting in increased guest engagement and loyalty.
- Conducted regular client outreach to maintain relationships and encourage repeat visits from top players.
- Enhanced guest experience by providing personalized service and tailored gaming recommendations.
- Analyzed player data to identify trends, preferences, and areas for growth within the high roller segment.
- Contributed significantly towards increasing profitability through active participation in the initial planning and execution stages of various revenue-generating initiatives within the department.
- Implemented player development strategies, including personalized incentives and rewards programs, to encourage increased visitation frequency amongst top-tier clientele.
- Coordinated transportation arrangements for VIP guests on arrival or departure from the property as needed, ensuring an unmatched level of convenience during their stay.
- Maintained strict confidentiality regarding client information, following all relevant privacy laws and policies throughout interactions with guests.
- Oversaw credit line approvals for select clientele based on thorough review processes while adhering strictly to internal risk management guidelines.
- Streamlined communication between casino departments, ensuring seamless guest experiences during visits.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.
- Collaborated with marketing team to create targeted promotions and events for VIP guests.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Collaborated with over Number departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings Number%.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
Elliott Auto Group
Service Advisor/ Driver
08.2023 - 06.2024
Job overview
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
White Cap Construction Supply Inc.
Inside Sales Representative
08.2017 - 06.2023
Job overview
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Education
Mid-America Christian UniversityOlathe, KS
from General Studies
Skills
- Guest satisfaction focus
- Exceptional communication
- Team Management
- Casino operations knowledge
- VIP handling
- Customer Service
- Detail Oriented
- Customer service expertise
- Relationship Development
- Guest Relations
- Sales proficiency
Timeline
Service Advisor/ Driver
Elliott Auto Group
08.2023 - 06.2024
Inside Sales Representative
White Cap Construction Supply Inc.
08.2017 - 06.2023
Executive Casino Host
L’auberge Casino Resort
Mid-America Christian University
from General Studies
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