Martin McCall

• Lead and supervised team of 11 employees in daily operations.
• Developed auditing plans that helped increase offshore submission ratings by 30%.
• Ran reports to monitor employee productivity levels on a regular basis to identify areas of improvement.
• Audited completed work to verify consistency, quality and conformity.
• Conducted weekly meetings with team members to discuss upcoming tasks and timelines in order to exceed company deadlines.
• Maintained positive working relationship with offshore team members and management.

• SME (Subject Matter Expert) over California Utility SCE

• Submitted and Permission to Operate over 400+ Solar Applications for Sunrun Customers

• Communicated effectively via email and phone to resolve issues pertaining to Solar corrections and withdrawals.

• Collaborate with all Internal Teams as necessary to ensure project process flow

• Trained over 300+ personnel on process and procedures for Application submissions.

• Problem solved countless internal and external escalations in a timely and professional manner.

• Oversaw enrollment of new employees and company-wide yearly enrollment period.
• Reviewed employee enrollments to verify accuracy, inputting information into company database.
• Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
• Organized and verified enrollment and benefits documents.
• Kept employee information safe and secure.
• Created company-wide email blasts to announce changes in retirement or benefits plans.
• Met with HR leaders and C-level executives to discuss service plans and benefit options.
• Worked collaboratively with payroll department to provide comprehensive support.
• Met with clients to develop employee cost-sharing strategies.
• Put together reports and trend models to advise clients on best plan options.

• Managed 186 accounts worth $15M+ in a timely manner, ensuring %100 account transfer between financial institutions.
• Implemented over 400 administrative actions correspondence and pay documents equaling over $60,000 according to in-depth inter-company policies and procedures with zero discrepancies.
• Worked cross functionally with sister organization's finance team to create, prepare, analyze, and review monthly, quarterly, and annually reports; prior to having the company audit and consolidate financial statements for our fiscal year end close.
• As Operations Administrative Leading Personnel, I have processed daily flight schedules and logistics flight records, which contributed to successful movement of 186 personnel.
• Effectively supervised a team of 4 in daily operations for the financial and travel department, which included on-the job training, review of work, delegation of duties, and completion of tasks; while providing timely feedback to direct reports.