Martin Miles
North Little Rock,AR
Summary
Accomplished Owner/Operator of Morty's Chicken Shack and former Social Services Supervisor at the United States Forest Service, I excel in operations management and fostering team collaboration. Demonstrated success in enhancing customer satisfaction, securing grant funding, and implementing strategic business plans. Skilled in negotiation and personnel management, I drive significant improvements in service delivery and operational efficiency.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Owner/Operator
Morty's Chicken Shack
01.2020 - 04.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Social Services Supervisor
United States Forest Service
05.1984 - 11.2017
- Implemented crisis intervention strategies when necessary, ensuring safety for clients and staff members.
- Increased employee retention by developing a supportive work environment focused on open communication and collaboration among team members.
- Secured grant funding through persuasive proposal writing, expanding program offerings and resources available to clients.
- Fostered a culture of accountability within the department by promoting performance-driven goal setting and reinforcing professional standards of conduct.
- Developed comprehensive social services programs addressing the specific needs of diverse populations.
- Promoted continuous improvement in service delivery through ongoing assessments of current practices and identification of areas for enhancement.
- Optimized resource allocation by assessing programmatic needs against budgetary constraints, making informed decisions on staffing levels and service provision adjustments accordingly.
- Collaborated with community organizations to establish partnerships that benefited clients'' well-being and access to resources.
- Evaluated program effectiveness through outcome measures, adjusting strategies as needed to optimize results.
- Advanced internal communication efforts through timely reporting on department accomplishments, challenges, and opportunities for growth to senior leadership team members.
Education
Bachelor of Science - Theraputic Recreation
Arkansas Tech University
Russellville, AR12.1982
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Sales negotiation
- Personnel Management
- Staffing
- Operations Oversight
- Negotiation
- Strategic Planning
- Payroll Processing
Accomplishments
- Supervised team of 6-8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Certification
Arkansas CDL B Drivers License, Current
Master Gardeners Certification , Univ. of Arkansas
Arkansas Senors for Life Fishing License
Community CPR and 1st Aide Instructor, ARC
Gardening, Swimming, Volunteering
Master Gardener Graduate, I continue to grow fruit and Vegetables for Leisure, I volunteer at St. Joseph's Center in N. Little Rock, Ar. &2118
Masters Swimming, train and compete in structured swimming events around the USA.
Volunteer at St. Josephs Center, N. Little Rock, Ar. 72118
Additional Information
Additionally, I have tutored math classes to highschool and university age students. I have taught and conducted classes in Recreation Therapy and Therapeutic Gardening.
Timeline
Owner/Operator
Morty's Chicken Shack
01.2020 - 04.2023
Social Services Supervisor
United States Forest Service
05.1984 - 11.2017
Bachelor of Science - Theraputic Recreation
Arkansas Tech University