Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martin Montague

Spokane

Summary

Dynamic clinical supervisor with a proven track record at American Behavioral Health Systems, enhancing patient care through effective team collaboration and evidence-based treatment plans. Skilled in clinical training and staff education, I foster a culture of continuous improvement, ensuring compliance with HIPAA guidelines while optimizing patient outcomes and team performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

SUD Clinical Supervisor

American Behavioral Health Systems
09.2011 - Current
  • Assisted in developing and implementing clinical protocols to enhance patient care quality.
  • Supported staff training initiatives to ensure adherence to regulatory standards and best practices.
  • Collaborated with multidisciplinary teams to streamline communication and improve patient outcomes.
  • Monitored daily operations for compliance with established clinical guidelines and safety regulations.
  • Helped maintain accurate patient records using electronic health systems for improved data management.
  • Participated in quality assurance audits to identify areas for process improvement and efficiency gains.
  • Engaged in ongoing professional development to stay informed about industry trends and advancements.
  • Facilitated patient feedback sessions to gather insights for enhancing service delivery and care satisfaction.
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
  • Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
  • Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
  • Facilitate hiring of qualified clinical personnel by interview applicants and making recommendations for employment.
  • Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
  • Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.

Peer Support Group Facilitator

Washington Department of Health
08.2017 - Current
  • Facilitated support group sessions, fostering open communication among participants.
  • Developed engaging discussion topics to address participant needs and enhance group cohesion.
  • Implemented feedback mechanisms to assess group effectiveness and improve future sessions.
  • Trained new facilitators on best practices for managing diverse participant dynamics.
  • Evaluated participant progress, providing tailored guidance and support as needed.
  • Strengthened coping skills of participants through the introduction and practice of various stress management techniques.
  • Adapted facilitation techniques for virtual meetings when necessary, providing seamless online support group experiences for members in remote locations or during periods of social distancing.
  • Increased member participation by creating a safe, non-judgmental environment for sharing personal experiences and emotions.
  • Encouraged personal growth among members by guiding them in setting realistic goals and celebrating their achievements.
  • Collaborated with fellow facilitators to ensure consistency in approach and methodology across all support groups.
  • Improved member satisfaction with support group experience through consistent attention to individual needs and concerns.
  • Maintained confidentiality regarding personal information shared by members during support group sessions, adhering to ethical guidelines and organizational policies.
  • Developed strong rapport with members by actively listening and empathizing with their struggles, promoting trust within the group.
  • Maintained accurate records of attendance and session content, ensuring compliance with organizational requirements.
  • Tailored discussion topics and activities to the unique needs of each support group, ensuring relevancy and value for all participants.
  • Enhanced group dynamics by effectively facilitating support group sessions, fostering open communication and understanding among members.
  • Supported individuals dealing with mental health and emotional issues.
  • Designed safe and supportive environment for clients to discuss issues.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Educated clients on dangers of substance abuse and prevention techniques.

Restaurant Manager

Country Cafe and Pizza
01.2007 - 11.2011
  • Led daily restaurant operations, ensuring high standards of food quality and customer service.
  • Developed and implemented training programs for staff, enhancing service efficiency and teamwork.
  • Managed inventory controls, reducing waste and optimizing stock levels for menu items.
  • Analyzed customer feedback to identify improvement areas, driving enhanced dining experiences.
  • Fostered a positive work environment, mentoring team members to achieve personal and professional growth.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Maintained meticulous financial records, enabling accurate budgeting and financial planning.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

Associate of Science - Chemical Dependency Studies

Lower Columbia Community College
Longview, WA

Skills

  • Clinical training
  • Team supervision
  • Staff scheduling
  • Clinical assessment
  • Staff education and training
  • Training and mentoring
  • Certified in CPR/AED
  • Documentation requirements
  • Clinical education
  • Reporting requirements
  • Multidisciplinary team collaboration
  • Substance abuse treatment
  • HIPAA guidelines

Certification

WA. DOH Substance Use Disorder Professional Certification CP# 60343154


MOAB - Management of Aggressive Behavior (Recertified 08/2025)


MHFA - Mental Heath First Aid (Recertified 08/2025)


CPR Certification (Certified 11/2024)

Timeline

Peer Support Group Facilitator

Washington Department of Health
08.2017 - Current

SUD Clinical Supervisor

American Behavioral Health Systems
09.2011 - Current

Restaurant Manager

Country Cafe and Pizza
01.2007 - 11.2011

Associate of Science - Chemical Dependency Studies

Lower Columbia Community College