Martin Muriuki

• Noted unsafe components inside packages and discussed concerns with supervisors.
• Managed shipping documentation accurately to ensure compliance with company policies and regulatory requirements.
• Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
• Greeted store customers and discussed needs.

• Provided primary customer support to internal and external customers.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

· Was responsible for delivering exceptional customer service to all patrons visiting the store. This includes greeting customers, assisting them with their needs, answering questions, and addressing any concerns or complaints in a friendly and professional manner.

· Handled cash, credit, and debit card transactions accurately and efficiently using the store's point-of-sale (POS) system. This involved ringing up purchases, processing payments, and providing change to customers.

· Ensured that shelves and displays were properly stocked, organized, and visually appealing. I monitored inventory levels, restocked products as needed, and rotated merchandise to maintain freshness.

· I maintained a safe and secure environment for customers and employees. I monitored surveillance cameras, and reported any suspicious activity, and follow store security procedures in case of emergencies.