Martin Gerald Nunga
Downey,USA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for the Appraisal/Real Property position. Ready to help team achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Real Estate Sales Agent
Keller Williams Realty - South East Los Angeles
2023.09 - Current
- Sustain and build upon client rapport and relationship retention.
- Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
- Created listings detailing and professionally highlighting property features to increase sales chances.
- Assisted preparation of legal documents, such as purchase agreements and lease contracts, ensuring accurate representation of client interests.
- Prepared detailed reports on property listings, including comparative market analysis, for use in negotiations with sellers and buyers.
- Studied 50-75 property listings daily, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Advised clients on market conditions and property value for informed decision-making.
- Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
Delivery Driver
BECC Holdings Inc.
2021.10 - Current
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Supported warehouse operations when needed, contributing to well-rounded understanding of company logistics processes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Completed 25-30 on-time deliveries daily by choosing best and most efficient routes in assigned zones.
- Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Delivered packages to customer doorsteps.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Guest Service Agent
The Beverly Hilton
2012.10 - 2015.01
- Process guest check-in and check-outs
- Properly manage guest room allocations for 570 rooms
- Provide general office duties, phones, faxes, area cleanliness etc
- Generate accurate invoices and receipts
- Upsell of rooms and amenities (January 2015, Top Sales Guest Service Agent)
- Assisting guests with pertinent property and local area information
- Organize and manage all daily transactions, ensuring proper balance of end of day reports
- Ensure VIP, tiered members and all guests receive proper attention and satisfaction.
- Increased and sustained loyal customer retention by 25%-30%
Front Desk Agent/Night Auditor
Hilton Grand Vacations Club
2010.10 - 2012.10
- Process guest check-in and check-outs
- Properly manage guest room allocations for 419 rooms
- Provide general office duties phones, faxes etc
- Generate accurate invoice and receipts, collect, and manage of all money transactions
- Organize and manage all daily transaction, ensuring proper balance of end of day reports
- Manage and preparation of room allocations and reports for next day shift
- Ensure processing of all payment transactions with accuracy for submission to management.
- Increased and sustained customer retention by 15%-20%
Education
Certificate of Completion - Real Estate - Appraisal
West Los Angeles College
Culver City, CA12.2023
Certificate of Completion - Financial Accounting Fundamentals
Darden School of Business - University of Virgina (Coursera)
Charlottesville, VA07.2021
Certificate of Completion - Distribution, Revenue & Demand Management
ESSEC School of Business (Coursera)
Paris, France04.2021
Bachelors of Science in Hospitality Management -
University of Nevada Las Vegas
Las Vegas, NV12.2010
Skills
- Administrative Support
- Market forecasting
- Client-oriented
- Property Valuation
- Market Tracking and Research
- Analytical and Logical Thinking
Certifications Licenses Interests
Bookkeeping Basics, Financial Accounting Fundamentals, Demand Management, Fundamentals of Revenue Management, Keyboard Certification - 63 WPM, California Department of Real Estate- DRE# 02221658, Art, Architecture, Culinary Arts, Technology, Traveling
Activities And Involvement
- Philippine Hot Sauce Club - 1st Place - Best Salsa (09/2019)
- Gawad Kalinga NGO - Social Entrepreneur Candidate (04/2015 - 04/2016)
- Golden Globes - SAG-AFTRA (01/2013, 2014)
- U.S Official State Visits (2012 - 2014)
- Milken Institue Global Conference (05/2013, 2014)
- UNLV Hotel Association (09/2008 - 05/2010)
Certification
- Licensed Real Estate Salesperson - DRE# 02221658 - 8/9/2023-8/8/2027
Timeline
Real Estate Sales Agent
Keller Williams Realty - South East Los Angeles
2023.09 - Current
Delivery Driver
BECC Holdings Inc.
2021.10 - Current
Guest Service Agent
The Beverly Hilton
2012.10 - 2015.01
Front Desk Agent/Night Auditor
Hilton Grand Vacations Club
2010.10 - 2012.10
Certificate of Completion - Real Estate - Appraisal
West Los Angeles College
Certificate of Completion - Financial Accounting Fundamentals
Darden School of Business - University of Virgina (Coursera)
Certificate of Completion - Distribution, Revenue & Demand Management
ESSEC School of Business (Coursera)
Bachelors of Science in Hospitality Management -
University of Nevada Las Vegas
- Licensed Real Estate Salesperson - DRE# 02221658 - 8/9/2023-8/8/2027
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