Martin Osborne

Dynamic and results-driven customer service professional with

9 years of proven experience delivering exceptional support and fostering positive customer relationships. Adept at resolving complex issues, streamlining service processes, and enhancing customer satisfaction. Strong communication and interpersonal skills, with a track record of collaborating across teams to achieve organizational goals. Known for professionalism, adaptability, and a commitment to exceeding expectations.

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• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.