Martin Owens
Falls Church,Virginia
Summary
Proactive and high-energy Operations leader offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Hilton Garden Inn Bethesda Downtown
2023.06 - Current
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Assistant General Manager
Courtyard By Marriott Washington DC-Dupont Circle
2022.02 - 2023.05
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Director of Rooms Operations
Trump International Hotel Washington DC
2020.01 - 2022.02
- Collaborated with other department heads to create seamless operational workflows for guests and staff members alike.
- Increased repeat business by cultivating customer loyalty through personalized service offerings and attention to detail.
- Created a welcoming atmosphere by fostering strong teamwork among employees from diverse backgrounds.
- Managed budgets effectively, optimizing resource allocation and cost control measures.
Assistant General Manager
Hyatt Place Arlington Courthouse Plaza
2017.12 - 2019.12
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Director of Rooms Operations
Westin Reston Heights
2015.06 - 2017.06
Director of Rooms Operations
Doubletree By Hilton Financial District
2013.06 - 2015.06
Education
Bachelor of Science - Accounting And Business Management
Wesley College
Dover, DE05.2007
Skills
- AP, AR, P&L
- Budgeting and Forecasting
- Operations Management
- Human Resources
Timeline
Assistant General Manager
Hilton Garden Inn Bethesda Downtown
2023.06 - Current
Assistant General Manager
Courtyard By Marriott Washington DC-Dupont Circle
2022.02 - 2023.05
Director of Rooms Operations
Trump International Hotel Washington DC
2020.01 - 2022.02
Assistant General Manager
Hyatt Place Arlington Courthouse Plaza
2017.12 - 2019.12
Director of Rooms Operations
Westin Reston Heights
2015.06 - 2017.06
Director of Rooms Operations
Doubletree By Hilton Financial District
2013.06 - 2015.06
Bachelor of Science - Accounting And Business Management
Wesley College
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