Martin Pacheco
Customer Svc. Representative
Round Rock,TX
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Security/Valet/Sweep/Bar Back
Perfect 10 Men's Club
Austin, Texas
10.2020 - 05.2023
- Balanced multiple responsibilities effectively, demonstrating adaptability in fast-paced bar environment.
- Maintained inventory levels, ensuring adequate stock of liquor, mixers, and garnishes for seamless bar operations.
- Developed rapport with regular patrons, contributing to repeat business and fostering a welcoming environment for all guests.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Construction Assistant
Jose Robles
Austin, Tx
02.2017 - 07.2020
- Worked on sites, installing roofs and other exterior components.
- Utilized construction tools and machinery to effectively complete job site projects.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
Assistant Store Manager
Market Wine & Spirits
Round Rock, TX
10.2005 - 09.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Helped increase sales through customer interactions and maintaining relationships with customer base
Education
Associate of Science - Engineering (Pre-Engineering)
The University of Texas At El Paso {UTEP}
El Paso, TX 05.2001 -
Skills
Customer Service
Attention to Detail
Multitasking and Organization
Spanish Fluency
Punctual and Reliable
Interpersonal Skills
Continuous Improvement
Adaptability
Professionalism
Self Motivation
Timeline
Security/Valet/Sweep/Bar Back
Perfect 10 Men's Club
10.2020 - 05.2023
Construction Assistant
Jose Robles
02.2017 - 07.2020
Assistant Store Manager
Market Wine & Spirits
10.2005 - 09.2016
Associate of Science - Engineering (Pre-Engineering)
The University of Texas At El Paso {UTEP}
05.2001 -