Martin Peck
Westland
Summary
Developed strong leadership and team coordination skills in fast-paced service environment. Proven track record in problem-solving and enhancing customer satisfaction. Seeking to transition into new field where these skills can drive operational efficiency and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Outside Service Manager
Walnut Creek Country Club
04.2021 - Current
- Assisted in coordinating tournaments and outings, ensuring timely starts and smooth operation of events.
- Maintained a clean and orderly work environment, adhering to company standards for appearance and safety.
- Conducted regular inventory checks, ensuring proper stock levels of necessary supplies and equipment.
- Collaborated with other departments to provide seamless guest experiences from arrival through departure.
- Managed a team of service attendants, ensuring optimal performance and staff development.
Car Salesman
AutoNation
08.2019 - Current
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Completed registration paperwork and sales documentation.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated vehicles and features, and conduct test drives.
- Negotiated vehicle prices and secure financing for customers.
- Located desired vehicles at auctions and other dealerships.
Server
526 Main Tequila Blue
05.2018 - 08.2019
- Greeted and maintained relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Bartender
Royal Oak Tap House
01.2018 - 08.2019
- Filled ice bins and maintained clean work place.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Account Manager
Life Time Fitness Inc.
03.2017 - 05.2018
- Consistently achieved monthly unit and revenue quota goals.
- Established rapport through excellent communication, resulting in closed sales.
- Delivered exceptional account service to stregthen customer loyalty.
- Scheduled average of 20 appointments per week.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
Education
High School Diploma -
Canton High School
Skills
- Account management
- Customer rapport
- Upselling
- Point of Sale Knowledge
- Verbal and written communication
- Public speaking
- Teamwork
Education
Canton, MI
Timeline
Outside Service Manager
Walnut Creek Country Club
04.2021 - Current
Car Salesman
AutoNation
08.2019 - Current
Server
526 Main Tequila Blue
05.2018 - 08.2019
Bartender
Royal Oak Tap House
01.2018 - 08.2019
Account Manager
Life Time Fitness Inc.
03.2017 - 05.2018
High School Diploma -
Canton High School
Similar Profiles
Luke HouchinLuke Houchin
Lifeguard at Walnut Creek Country ClubLifeguard at Walnut Creek Country Club
Laila MenchcacaLaila Menchcaca
Swim Coach at Walnut Creek Swim ClubSwim Coach at Walnut Creek Swim Club
Olivia GayOlivia Gay
U8 Soccer Academy Youth Coach at Walnut Creek Surf Soccer ClubU8 Soccer Academy Youth Coach at Walnut Creek Surf Soccer Club