Cecilia Perez
Summary
To officially obtain Assistant Grocery Manager position, showcasing dynamic leadership and problem-solving ability with extensive experience at DECA Commissary, adept in inventory management and store merchandising. Excels at enhancing customer satisfaction and streamlining operations, showcasing meticulous attention to detail and team leadership. Proven track record in training and mentoring, ensuring operational excellence and positive outcomes.
Overview
17
17
years of professional experience
Work History
Store Worker
DECA Commissary
06.2015 - Current
- Process over $100,000.00 Grocery invoices maintaining all documents for proper accountability daily.
- Manage daily adjustments withing BOH's identify, flag deleted and phased out items.
- Maintain CAO and DAX system with current, accurate data ensuring order quantities are calculated for sustaining customer demands.
- Manage salvage count from frozen, chill and dry goods.
- Perform regular audit checks on merchandise, identifying potential short falls, discrepancies in inventory records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction; resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Receive over 3,500 cases of various perishable, semi-perishable, non-perishable resale products, supplies and equipment, as well as verified quantity and quality daily.
- Conduct systematic inventory inspections and preparations leading up to formal inventory.
- Monitor ordering of club packs, holiday shippers and special orders.
- MINS inventory audits, research planograms to establish new listings and facings.
- Generate and submit documents required to receive credit from merchandiser for damaged product received.
- Subject matter expert within all phases of grocery department.
- Manage Not-in-Stock levels by researching discrepancies between Balance On Hand and physical inventory to include warehouse searches, shipping issues by inquiring distribution centers database to accurately record all stock conditions.
Store Associate
DECA Commissary
09.2012 - 06.2015
- Assisted meat department with prepping, wrapping and pricing of all beef and pork products.
- Ensured all display units are fully stocked while maintaining upkeep of display and pulled expired meat products from chill displays.
- Received all Direct Store Deliveries and Frequent Delivery Systems, to include vendors.
- Lead store merchandising with ordering, stocking, pricing and maintaining balance on hand.
- Manage orders based on Red Flag and special training Wing exercises to include base restrictions which drive sales to preclude insufficient/excess stock.
- Planning displays and special products for store promotions.
- Validated product movement history ensuring accuracy of CAO designed items, correct department and commodity/category designation.
- Ensured new products are ordered and activated, utilizing planograms for optimal shelf space allocations.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Store Worker
DECA Commissary
12.2009 - 03.2012
- Managed ESLs ensured accurate pricing and product information
- Performed regular audit checks on merchandise to identify potential shrinkage issues or discrepancies in inventory records.
- Maintained clean and organized store environment for optimal customer shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.
- Adhered to all commissary policies and procedures detailing safety protocols and security measures.
- Created and maintained signage for promotional displays and departmental information.
- Led monthly price verifications ensuring accurate and current pricing maintained.
- Replenished inventory, rotated product and ensured items neatly displayed and well organized.
- Operated cash registers accurately, balancing drawers at end of each shift without discrepancies.
Bakery/Deli Worker
DECA Commissary
11.2007 - 04.2009
- Promoted positive work environment through effective communication and collaboration with colleagues.
- Increased customer satisfaction by providing efficient and friendly service at deli counter.
- Ensured freshness and quality of bakery items, followed food safety standards.
- Adhered to recipes and production schedules to meet demand and minimize waste.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved customers wait-times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Trained new employees on deli operations, policies, and procedures, contributing to more efficient workforce.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
Education
No Degree - General Studies
Community College of Southern Nevada
3200 E. Cheyenne Ave. NLV, NV 89030High School Diploma -
Valley High School
6300 Ehrhardt Ave, Sacramento, CA 9582306-1986
Skills
- Excellent analytical skills, problem solving and ability to work under pressure
- Master in planning and controlling operations in grocery department
- Meticulous attention to detail
- Work Planning and Prioritization
- Product management
- Training and mentoring
- Team leadership
- Positive influencer
- Friendly and positive
- Inventory management
- Store merchandising
- Team leadership and coaching
Languages
Spanish
Native or Bilingual
Additional Information
- Customer Service Ambassador
- Appraisal ratings from 2007-2024 all outstanding
- Employee of the quarter 2022
- Employee of the year 2022
Timeline
Store Worker
DECA Commissary
06.2015 - Current
Store Associate
DECA Commissary
09.2012 - 06.2015
Store Worker
DECA Commissary
12.2009 - 03.2012
Bakery/Deli Worker
DECA Commissary
11.2007 - 04.2009
No Degree - General Studies
Community College of Southern Nevada
High School Diploma -
Valley High School
Similar Profiles
Reiann BalganReiann Balgan
Store Worker at DECA CommissaryStore Worker at DECA Commissary
Dennis WalusimbiDennis Walusimbi
Material Handler at DECA Commissary (EUROPE)Material Handler at DECA Commissary (EUROPE)
Richard TemchoRichard Temcho
Store Associate at DECA CommissaryStore Associate at DECA Commissary