Martin Phillips
Calera,AL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Orthotics Health OHI
Birmingham, AL
09.2017 - 02.2024
- Managed day-to-day operations of the lower extremity business sector.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Developed and maintained relationships with key business partners across business network.
- Led operational changes, enabling organization to better respond and adapt to customer service needs.
- Created customer service response model resulting in 30% increase in customer service ratings.
- Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
- Facilitated communication between departments to ensure alignment with organizational objectives.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
District Manager
Aramak
Tuscumbia, AL
05.2013 - 08.2017
- Performed cost-benefit analysis of proposed changes to business processes.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Facilitated resolution of disputes between parties by providing advice based on existing regulations.
- Established and implemented key performance indicators to monitor progress of business objectives.
- Developed and maintained relationships with external stakeholders to ensure customer satisfaction.
Manager of State Programs
Greyhound Bus lines
Hybird , TX
04.2001 - 03.2013
- Cultivated relationships with federal, state, and local elected officials to influence public policy decisions on rural transit service.
- Developed and implemented strategies to ensure effective communication between the organization, government officials, and other stakeholders.
- Monitored and evaluated employee performance to ensure compliance with safety standards and operational guidelines.
- Supervised scheduling, dispatching and routing of buses and other vehicles in order to maximize efficiency.
- Developed strategies for improving customer satisfaction levels through improved service offerings or better amenities within vehicles used for transit purposes.
- Negotiated contracts with suppliers in order to secure cost-effective deals on materials needed for maintenance of vehicles used in the transport system.
Education
Operations Management
Southern New Hampshire University
Hooksett, NH07-2012
Skills
Certification
- Six Sigma Green Belt
Timeline
Operations Manager
Orthotics Health OHI
09.2017 - 02.2024
District Manager
Aramak
05.2013 - 08.2017
Manager of State Programs
Greyhound Bus lines
04.2001 - 03.2013
Operations Management
Southern New Hampshire University
- Six Sigma Green Belt
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