Summary
Overview
Work History
Education
Skills
Timeline
Generic
Martin Pina

Martin Pina

Retail Management
Duncanville,TX

Summary

Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

Habitat For Humanity Restore
Dallas, TX
02.2018 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.

Store Manager

Radio Shack
Plano, TX
09.2009 - 06.2017
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.

Guest Care Manager

Courtyard By Marriott
Mesa, AZ
11.2008 - 04.2009
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Motivated and rewarded employees to improve engagement.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Remained available one hour daily to respond to guest needs, complaints or inquiries.

Store Manager

KB Toys
Glendale, AZ
05.2005 - 11.2008
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Store Manager

Perfumania
Phoenix, AZ
02.1999 - 04.2005
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Receptionist Administrator

Saint Anthony Catholic Church
Phoenix, AZ
02.1996 - 08.2000
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Acted as first point of contact and set appointments for church members.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.

Education

GED -

Phoenix Community College
Phoenix, AZ
04.1997

Skills

  • Hiring and Training
  • Store Opening and Closing
  • Microsoft Office
  • POS Systems
  • Pricing and Markdowns

Timeline

Assistant Store Manager

Habitat For Humanity Restore
02.2018 - Current

Store Manager

Radio Shack
09.2009 - 06.2017

Guest Care Manager

Courtyard By Marriott
11.2008 - 04.2009

Store Manager

KB Toys
05.2005 - 11.2008

Store Manager

Perfumania
02.1999 - 04.2005

Receptionist Administrator

Saint Anthony Catholic Church
02.1996 - 08.2000

GED -

Phoenix Community College

Similar Profiles

CREATE PROFILE
Martin PinaRetail Management